Human Resources Associate

About Us

ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S. with client employees in all fifty states, is a leader in delivering personalized HR services. Our offerings include HR management, employee benefits, payroll and taxes, employer risk, compliance, and employee management. We manage over $3 billion in employment-related costs annually and are growing every day. Our renowned industry leadership in customer service starts with our people, helping organizations succeed through a people-first approach.

About the Role

The Human Resources Associate is the first point of contact for our growing client list and their employees, serving as a key component of our Employee Solution Center. This role handles calls, emails, and live chat to provide high-end customer service for HR, benefits, payroll, and more. The Employee Solution Center is a high-energy, collaborative team that manages annual projects like Benefit Open Enrollment and Renewal. Themed team events and consistent communication contribute to a fun and supportive work environment, recognized as one of the Top Places to Work in New Jersey for the past two years.

This role is an excellent opportunity to kickstart a career in HR, offering exposure to benefits, payroll, labor laws, compliance, and employee relations. Through the ExtensisHR Milestone Program, employees can increase their salary and qualify for promotions by completing certifications at 3, 9, 12, 15, 18, and 24 months—all covered by ExtensisHR.

Responsibilities

• Function as the initial point of contact for inquiries from clients’ worksite administrators and employees via telephone, email, live chat, and facsimile.
• Field and resolve client and employee inquiries related to HR, payroll, benefits, and policies.
• Assist employees with payroll, benefits, and policy-related questions, and guide them in accessing tools and resources on the Client Portal.
• Provide concierge solutions from other departments when those departments do not have a client-facing role.
• Respond to various governmental agency inquiries and escalate matters as needed.
• Escalate matters to internal departments and the HRA Manager, including employee relations, complaints, and termination guidance.
• Resolve employee questions about accessing electronic paystubs and answer basic payroll-related inquiries.
• Field employee verifications according to Extensis standard operating procedures.
• Service client and employee benefit inquiries, providing insight and guidance based on benefit documents.
• Support internal departments with communications, certificates, and other client requests.
• Assist with Open Enrollment processes and annual FSA enrollment programs.
• Handle basic inquiries about 401K enrollment and changes.
• Assist clients and employees with payroll-related questions, including direct deposit, pay history, W-4 updates, and W-2 retrieval.
• Participate in building a library of templates, forms, FAQs, standard email responses, and processes to increase efficiency and service quality.
• Document client interactions as “Cases” in ClientSpace.
• Utilize company systems, including Microsoft Office and various tools and software.
• Effectively use and understand artificial intelligence (AI) tools to enhance productivity, decision-making, and performance.
• Perform additional responsibilities as assigned to support departmental and organizational efficiency.

Requirements

• BA or BS degree preferred.
• Experience in HR or benefits preferred.
• Experience in a fast-paced customer service environment required.

Skills

• Excellent written and verbal communication skills in formal and informal business settings.
• Strong customer handling and problem-solving skills.
• Client service and results-focused orientation.
• Team player with a strong work ethic.
• High ethical standards.

Physical Demands

• Ability to sit or stand for extended periods while performing desk-related tasks.
• Prolonged use of a computer, keyboard, and mouse, requiring repetitive motion.
• Ability to lift and carry office supplies or equipment up to 20 pounds.
• Occasional bending, reaching, and twisting to retrieve files or supplies.
• Ability to walk throughout the office, including moving between departments or meeting rooms.
• Effective communication in person and via phone or video conferencing.
• Ability to focus and maintain attention for long periods while working on various tasks.
• Occasional travel may be required.

The work environment is typically quiet and climate-controlled, with standard office equipment available. This role may be performed in a hybrid or remote setting, depending on business needs and employee accommodation. Responsibilities and requirements are subject to change based on business needs.

Benefits

• Competitive compensation.
• Progressive Paid-Time Off Program, including time off for volunteering and life events.
• Group Medical, Dental, Vision, and Life insurance available from day one.
• Student Loan Assistance Program where ExtensisHR contributes toward your student loans.
• Pretax Spending Accounts for health and dependent care expenses.
• Extensive professional development programs.
• Retail and entertainment discounts.
• A social and community outreach committee that promotes a fun, inclusive culture through in-office events and networking opportunities.
• Complimentary coffee and snacks.

Pay

$45,000