Human Resources Assistant: III (Senior)

Location: Charlotte, NC 28217 (Hybrid) • 6-month contract (potential for extensions in 90-day intervals)

About the role

The Leave of Absence Coordinator supports employees through the administration of Short-Term Disability (STD), Family Medical Leave Act (FMLA), and Americans with Disabilities Act (ADA) processes. This role also includes mail support responsibilities and requires strong organizational and communication skills in a fast-paced environment.

Responsibilities

• Assist employees with STD, FMLA, and ADA leave processes, ensuring compliance with applicable laws and company policies.
• Handle high-volume inbound calls while managing multiple tasks and priorities.
• Document all call interactions accurately in the leave management system.
• Investigate and resolve discrepancies related to leave requests.
• Maintain organized records and documentation using relevant systems.
• Track leave statuses and follow up on required documentation (e.g., medical certifications, extension requests).
• Collaborate with Unit Managers, HR, and the Benefits Team to ensure timely communication regarding employee leave status.

Mail Support Responsibilities

• Retrieve and process mail delivered to the Leave of Absence department.
• Review and determine which documents require scanning into the Absence Tracker system.
• Update systems as needed for returned mail.

Requirements

• Bachelor's degree or 3+ years of experience in leave administration.
• Knowledge of federal and state leave regulations, including FMLA.
• Minimum of 3 years of customer service experience.
• Strong verbal communication and active listening skills.
• Excellent organizational and multitasking abilities.
• Detail-oriented with strong problem-solving and follow-up skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Proficiency in MS Office Suite.
• Bilingual (English/Spanish) preferred.
• Driven and reliable with a strong sense of accountability.
• Self-manager with the ability to work independently and take initiative.

Pay

$21 - $23 per hour