Human Resource Operations Technician

Reporting to the HR Operations Line Supervisor, this position provides entry-level technical service in one or more functional areas of human resource management.

Responsibilities

• Work with onboarding and offboarding systems to successfully perform and verify life-cycle initiation and termination processes.
• Execute and ensure accurate and updated data is maintained in multiple HRIS systems and appropriately documented and reported.
• Track and complete several projects or tasks simultaneously and meet deadlines.
• Produce documents and reports as needed.
• Organize and maintain employment files.
• Ensure user data is accurate and updated in multiple HRIS systems in a timely manner.
• Maintain confidential information in a secure and sensitive manner.
• Analyze issues and recommend actions.
• Work independently, as well as a team member.
• Work effectively with a wide range of constituencies.
• Other duties as assigned.

Requirements

Knowledge of:

• Basic math, professional telephone etiquette, and standard business communications.
• Computer systems, HRIS systems, and Microsoft Office programs.
• State and federal employment practices and regulations.
• Process improvement techniques.

Skills:

• Proficient in using Microsoft Office applications.
• Strong verbal communication, writing, and proofreading/editing.
• Attention to detail.
• Organizational skills to ensure processes are conducted accurately and timely.
• Advanced customer service.
• Analytical and critical thinking.
• Proven problem-solving ability.

Ability to:

• Work in a fast-paced environment with multiple customers and priorities.
• Apply knowledge of human resource principles and practices, including federal and state laws and regulations applicable to work.
• Provide accurate and timely analysis of a variety of data.
• Work flexible hours as needed.
• Travel to System Office or other colleges for training and meetings.

Qualifications

• Experience handling multiple administrative tasks/assignments at one time.
• Customer service experience.
• Data entry experience.
• Experience with MS Office, including Excel.

Additional Considerations

• Experience with State and Federal laws related to employment.
• Experience with DHRM employment policies and procedures.
• Shared services or call center experience.
• Experience working in a higher education environment.
• Process improvement experience.
• Experience with HRIS systems.
• Experience in Human Resources.
• PHR, SPHR and/or SHRM-CP, SHRM-SCP certifications.

Schedule

• Hybrid telework available.
• Flexible hours as needed.

Sponsorship will not be offered for this position.