Human Resource Generalist: Recruiting & Employee Relations

About the role

The Role: Human Resource Generalist

This role is responsible for leading and executing employee relations and recruiting initiatives that support the organization's business objectives. This position serves as a trusted advisor to managers (store operations and corporate leaders) and associates on employee relations matters while also driving talent acquisition strategies to attract, hire, and retain top talent.

Responsibilities

• Serve as the primary point of contact for managers and associates regarding employee relations matters, providing guidance on policies, procedures, workplace concerns, and performance management issues.
• Conduct and manage employee relations investigations, including workplace complaints, policy violations, harassment, discrimination, and other employment-related concerns.
• Document findings and recommend appropriate actions.
• Partner with management to provide coaching and counseling on performance management, corrective actions, conflict resolution, employee development, and workplace best practices.
• Maintain in-depth knowledge of employment laws, regulations, and company policies to ensure compliance and minimize organizational risk.
• Escalate issues as necessary and partner with legal counsel when appropriate.
• Analyze employee relations trends, turnover data, engagement feedback, and workforce metrics to identify opportunities for improvement and recommend solutions.
• Work closely with management and associates to strengthen workplace relationships, improve engagement, increase retention, and foster a positive organizational culture.
• Lead full-cycle recruiting efforts for corporate, retail, and field positions, including workforce planning, sourcing, screening, interviewing, selection, offer management, and onboarding support.
• Partner with hiring managers to develop effective recruiting strategies that attract qualified and diverse talent while meeting staffing objectives and timelines.
• Utilize multiple sourcing channels, including job boards, social media, employee referrals, networking, recruiting events, and direct sourcing to build talent pipelines.
• Manage candidate experience throughout the recruitment process, ensuring timely communication and a positive employer brand.
• Analyze recruiting metrics, hiring trends, and workforce needs to improve recruiting effectiveness, time-to-fill, quality of hire, and retention outcomes.
• Support talent management and succession planning initiatives by identifying internal talent and assisting with development opportunities.

Requirements

• Minimum of 3-5 years of Human Resources experience, including employee relations and recruiting responsibilities.
• Experience with full-cycle recruiting and talent acquisition processes.
• Experience conducting employee investigations and managing employee relations matters.
• Working knowledge of federal, state, and local employment laws and regulations.

Qualifications

• Preferred: Bachelor's degree in Human Resources, Business Administration, or related field.
• (Equivalent combination of education and experience accepted.)
• Experience supporting retail, multi-location, or customer-facing workforces.
• Experience with HRIS and applicant tracking systems.
• Experience with behavioral interviewing and talent assessment methodologies.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
• Strong interpersonal, investigative, and recruiting skills.
• Ability to manage sensitive and confidential information with discretion.
• Proven ability to build relationships and influence leaders at all levels of the organization.

Benefits

• Comprehensive compensation program
• Merchandise discounts
• 401(k)
• Paid time off
• Health/dental/life/LTD insurance
• More!

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with 25%+ out-of-area travel required.