Human Resource Business Partner

About the role

Pinnacle Employee Services (PES) is a Professional Employer Organization (PEO) providing Human Resources, Payroll, Benefits Administration, Workers' Compensation, Compliance, and employee support services to client organizations. PES partners with clients to deliver workforce solutions and ensure compliance with employment laws and regulations.

The Human Resources Business Partner (HRBP) serves as the primary HR contact for client companies, providing consultative support across Human Resources, Payroll, Benefits, Workers' Compensation, and Compliance. The HRBP builds strong client relationships, resolves service issues, provides guidance on employment matters, and partners with internal subject matter experts to deliver exceptional client service. Success in this role requires strong employment law knowledge, sound judgment, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

This position is primarily performed in an office setting with regular travel to client locations. The role requires prolonged computer use, regular sitting, standing, walking, and driving, and occasional lifting of materials up to 20 pounds. Employees must be able to effectively use standard office equipment and communicate verbally and in writing.

Responsibilities

• Serve as a consultative, trusted advisor to client leadership, including executive teams, on HR and benefits matters.
• Respond to employee and client inquiries related to HR, payroll, benefits, and employment administration.
• Manage HR and benefits initiatives across assigned client accounts.
• Resolve issues promptly, escalating complex matters to the appropriate internal experts.
• Build strong relationships with clients, employees, and internal departments while delivering exceptional customer service.
• Maintain accurate records and documentation.
• Manage unemployment claims and attend hearings as required.
• Interpret and apply HR policies and employment regulations.
• Maintain knowledge of federal, state, and multi-state employment laws.
• Ensure labor law posting compliance at client worksites.
• Develop and maintain employee handbooks, policies, and procedures.
• Coordinate harassment prevention and workplace training programs.
• Conduct workplace and employee relations investigations.
• Support implementation of HR best practices and organizational initiatives.
• Support workers' compensation reporting and claim administration.
• Provide guidance on employee benefit programs.
• Assist with payroll-related requests and employment documentation.
• Resolve payroll and benefits questions and concerns.
• Conduct a minimum of five client meetings or visits weekly.
• Utilize HRIS and business systems, including PRISM.
• Prepare and analyze spreadsheets and reports using Excel and related tools.
• Complete additional duties as assigned.

Skills

• Proven excellence in customer service, client support and engagement.
• Strong knowledge of HR practices, employment laws, and