Human Resource Business Partner

Responsibilities

• Transform and optimize the HR function by modernizing and refining processes and activities aligned toward achieving strategic objectives.
• Serve as a thought partner and change agent to the Service Delivery (Frontline Construction Workers) leadership team to build highly effective talent strategies including organizational design, workforce & succession planning, role definition, career development, compensation, management & leadership coaching, change management, and growth.
• Create innovative people strategies for your teams using system thinking to transform HR programs and/or build new programs in support of business goals.
• Advise leadership team within the organization. Provide coaching; insightful, innovative thought leadership; and problem-solving on critical human resources and business issues.
• Partner with Leadership, Talent Acquisition, Learning & Development and Total Rewards to build and sustain high performing teams within Service Delivery.
• Leverage business acumen, financial data and market trends to inform the people strategy. Analyze trends & use data to help develop people programs and influence change to make teams more effective.
• Act as a change agent as the business continues to scale with the goal of providing mission-driven customer and employee experience.
• Lead and sponsor organizational and cultural change by developing strategic and innovative ways for the organization to be more effective.
• Provide executive coaching and leadership development.

Talent Management

• Gain deep knowledge on the unique talent challenges of the Service Delivery department and work with leaders and team members to address them.
• Refine or create new career pathing/job definitions, retention strategies, and partner with Learning & Development to shape onboarding plans.
• Understand employee satisfaction and engagement, and work with leaders to develop action plans to address perceived gaps.
• Analyze and use data to guide decisions, in addition to what you know from being embedded within the team.
• Help partner with leaders to refine sourcing strategies, recruit and interview talent for key roles.

Team Leadership

• Help develop and evolve workplace policies and practices in a way that scales growth of the business.
• Provide growth and development to a team of HR Generalists who operate in a matrix environment supporting the HRBPs on operational needs for various clients.
• Provide feedback to HR Specialists (Total Rewards, Talent Acquisition, Learning & Development, etc.) in the development of HR programs and practices and adapt said programs to fit the needs of the business.

Employee Relations

• Uncover performance and capability gaps and work with leaders to implement action plans to address.
• Respond to employee concerns or escalations and conduct workplace investigations with a high degree of ethics.
• Use data (exit surveys, engagement results, and other reports) to identify Employee Relations issues prior to escalating and implement solutions to ensure workplace satisfaction.

Qualifications

• 7+ years’ experience in HR, preferably with prior experience in an blue collar organization (Construction plus but not required).
• A completed bachelor's degree from an accredited university. MBA or MS in Human Resources management is a plus.
• GPHR, SPHR or PHR certification is preferred.
• Demonstrated ability to understand business goals and experience using that understanding to recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company.
• Experience with rapidly and complex changing work environment, and the ability to work efficiently and with nimbleness.
• Experience coaching and mentoring at Senior Leader level with demonstrated ability to influence decision making at multiple levels.
• Collaborative mindset with a strong drive to create a positive work environment.
• Ability to apply systems thinking & lean methodologies to conceptualize & build highly effective new processes and programs.
• Comfort with high volume workload and the ability to move from strategic to tactical quickly to achieve objectives.
• Strong internal customer service skills demonstrated by responsiveness, empathy and solution orientation.
• Passion for creative HR solutions and continuous process improvement.
• Excellent organizational and interpersonal skills.
• Ability to work with and/or quickly learn multiple technologies and tools (Microsoft office, HRIS products, etc.).