Human Resource Assistant III or Human Resource Representative

About the role

This position supports approximately 1,500 students, part-time, and full-time staff that includes a large Spanish-preferred workforce and performs professional-level human resource duties, coordinating and administering human resource support.

Responsibilities

• Serves as the initial point of contact for the Human Resources office.
• Greets employees, visitors, and students in English and Spanish; assesses needs and directs individuals appropriately.
• Answers, screens, and routes phone calls, emails, Teams messages, and inquiries to ensure accurate and timely communication.
• Responds to requests for information and provides high-quality internal and external customer service.
• Captures and tracks new hire information and completes onboarding paperwork.
• Advises managers and supervisors on HR processes and onboarding requirements.
• Supports HR inquiries through the ticketing system and shared email inbox.
• Schedules and coordinates meetings, calendars, and office activities.
• Maintains task lists, metrics, and deadlines, and finalizes audits of completed HR processes.
• Manages the collection, tracking, and retention of recurring employment documents.
• Retrieves information from files when needed.
• Performs data entry, photocopies, scans, and securely transmits documents in accordance with records retention requirements.
• Receives, processes, and distributes incoming and outgoing HR mail, including confidential materials.
• Coordinates closely with HR student employees, providing guidance on daily tasks and monitoring work quality.
• Assists with updating employee position assignments and employment actions in the Human Resources Information System (HRIS).
• Supports recruiting, marketing, and advertising efforts for open positions, including student employment roles.
• Assists applicants and hiring departments with the application and hiring process.
• Completes special projects, including disseminating HR-related information and supporting process improvement initiatives.
• Works independently and collaboratively as part of the HR team on both recurring and non-recurring projects.

Requirements

• Human Resources Assistant III: High School Diploma or GED, at least 4 years in a human resources function, Knowledge or skill of personal computer and office equipment.
• Human Resources Representative: Bachelor's degree in human resource management, business administration, social sciences, public administration, or a related field, at least 2 years in a human resources function, Knowledge or skill of personal computer and office equipment.

Qualifications

• Bilingual in English and Spanish highly preferred.
• Experience in Workday.
• Experience working in a university setting.
• Experience with onboarding employees and/or new hire paperwork.
• Experience processing I-9s and/or using E-Verify.
• Experience with providing administrative support functions to the HR office including scheduling, organizing meetings, managing calendars, and/or other office activities.
• Ability to interpret meetings, read and translate documents, and effectively communicate in both English and Spanish.

Skills

• Excellent interpersonal and communication skills.
• Strong organizational and administrative skills.
• Proficiency in Microsoft Office Suite.
• Ability to handle sensitive and confidential information.
• Effective problem-solving and decision-making abilities.
• Ability to prioritize and manage multiple tasks simultaneously.

Benefits

UT Austin offers a competitive benefits package that includes:

• 100% employer-paid basic medical coverage.
• Retirement contributions.
• Paid vacation, sick time, and holidays.
• Career growth & professional development.

Pay

• Human Resource Assistant III: $48,000 + depending on qualifications.
• Human Resource Representative: $52,500+ depending on qualifications.

Schedule

Monday - Friday, 8:00AM - 5:00PM. Hours and days may vary due to business needs. This is an on-campus position.