Human Resource Assistant 2

SERS is seeking a detail-oriented, organized individual for the Time Advisor position, offering hands-on exposure to a wide range of human resource functions. This role requires exceptional customer service and dependable office support, with the ability to manage varied responsibilities in a dynamic environment.

About SERS

Established in 1923, SERS is one of the nation's oldest retirement plans for public employees, managing pension benefits for over 246,000 employees and retirees across 96 public sector employers. In 2025, SERS paid more than $4.0 billion in benefits and managed nearly $50 billion in assets. Our mission is to prepare members and participants for financial security in retirement through ethical practices, innovation, and a respectful, inclusive workplace.

Responsibilities

• Time and Attendance Administration: Ensure accurate processing of time, attendance, schedule changes, and related transactions; research and resolve issues; generate and monitor reports.
• Program Coordination: Assist supervisors and managers with accurate and timely completion of Employee Performance Reviews (EPRs) and onboarding; oversee supplementary employment requests and tracking; support other HR program coordinators as needed.
• Personnel File Maintenance: Prepare, upload, and certify electronic records to Official Personnel Files (OPFs); follow records retention procedures and policies.
• Customer Assistance: Provide policy, procedure, and technical advice to managers, supervisors, and employees.
• Receptionist Duties: Greet visitors, answer and direct telephone calls and email inquiries, handle incoming mail, and maintain office equipment and supplies.

Requirements

• One year of experience as a Human Resource Assistant 1 (or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of clerical or comparable experience and one year of beginning-level paraprofessional human resource or equal opportunity work; or
• An equivalent combination of experience and training.
• Must meet Pennsylvania residency requirements.
• Must be able to perform essential job functions.
• Must pass a background investigation.

Schedule

• Full-time employment, 37.5-hour work week, Monday through Friday.
• Work schedule between 8:30 AM – 5:00 PM, inclusive, with a half-hour or one-hour unpaid meal period, dependent on operational requirements.
• Hybrid telework opportunity: Up to three days per week from an approved location inside Pennsylvania, contingent on operational needs and task proficiency. Requires a securely configured high-speed internet connection. Telework is subject to change at any time.