Human-Centered Design (HCD) Expert

Position Description

CGI is seeking a Human Centered Design (HCD) Expert to join a high performing Agile team supporting a portfolio of IT application development and modernization for a large federal agency.

About the role

You will conduct user research, facilitate design activities, and create prototypes and design artifacts that improve usability across a complex ecosystem of applications. This is an opportunity to apply HCD methods at scale while partnering with product owners, developers, analysts, and stakeholders in a fast paced environment.

Responsibilities

• Communicate effectively and respectfully with team members, customers, partners, and management, both in person and virtually.
• Conduct user research through interviews, usability testing, workflow analysis, and surveys.
• Synthesize research into personas, journey maps, service blueprints, and other design artifacts.
• Participate in Agile ceremonies and contribute to backlog refinement, feature shaping, and solution design.
• Lead or support design workshops, design studios, and collaborative working sessions.
• Produce wireframes, prototypes, and conceptual workflows using tools such as Figma and Miro.
• Validate design decisions through iterative testing and feedback cycles.
• Ensure designs follow accessibility standards and align to USWDS or client design frameworks.
• Maintain documentation, research notes, and reusable design assets.
• Support user acceptance activities through usability validation and release readiness checks.
• Aid in preparing user guides, training materials, and support resources when needed.

Qualifications

• Bachelor's degree
• Excellent verbal and written communication skills
• At least 4+ years of related HCD, UX research, or service design experience in the IT industry
• Strong collaboration skills with team members and stakeholders
• Experience conducting user research and translating findings into actionable design guidance
• Ability to create wireframes, prototypes, and user flows
• Ability to work effectively within a team environment under tight timelines

Desired qualifications

• Experience working with JIRA and Confluence
• Familiarity with federal programs, procurement, or complex enterprise systems
• Knowledge of accessibility standards (Section 508, WCAG)
• Experience with Figma, FigJam, Miro, Axure, or similar design tools
• Experience producing high fidelity HCD deliverables such as personas, service blueprints, and usability test plans
• Experience applying HCD methods within Agile delivery
• Experience extracting user insights from IT behavior tools such as Datadog Real User Monitoring, Google Analytics, or similar