Human Capital Coordinator/Learning & Talent Development

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations, and governments. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clear, implementable solutions to complex business concerns.

About the role

The Human Capital team comprises about 25 professionals committed to attracting, developing, and retaining excellent colleagues across the firm. Our culture embraces a growth mindset: inspiring excellence and bringing expertise and innovation to the role every day. The Global Talent Management and Development team is central to CRA’s success by creating an employee-centered work experience.

In this role, you will support the employee life cycle, particularly as it relates to onboarding, learning and development programs, performance management, and employment transition activity. This position could be located in New York, Washington, DC (preferred), Boston, or Chicago, and will report to a Human Capital Manager.

Responsibilities

• Assist with onboarding and integration efforts of new hires globally, with a particular focus on campus/early career and intern hires:
  • Operate as point-person for all incoming hires
  • Troubleshoot schedule conflicts, collaborate across corporate departments globally
  • Maintain content on the intranet site and onboarding platform
• Support Learning and Professional Development activities:
  • Coordinate global training program logistics (both virtual and live), including invitations and pre-work distribution, recording and editing programs, compiling attendance reports, and distributing feedback surveys
  • Oversee the tuition support program, including approving and tracking reimbursements
• Handle day-to-day employee administrative transactions:
  • Process changes in working hours
  • Ensure employee documentation is properly recorded and maintained
• Administer Human Capital systems:
  • Update records in our HRIS platform (Workday)
  • Maintain enrollment, attendance, and learning options in our Learning Management System
• Support performance management activities:
  • Schedule and attend Annual Review meetings and capture notes/follow-ups
  • Update HRIS systems and track review outcomes and follow-ups
• Support special projects across the Talent team (employee engagement survey, process/system automation initiatives, etc.)

Qualifications

• Bachelor's or Master’s degree in a related discipline, with strong academic performance
• Up to 3 years of related work experience in a complex, fast-paced, and high-volume business (professional services preferred)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), communication software (Zoom); advanced knowledge of Excel (v-lookups, pivot tables) desirable
• Experience with employee management systems (Workday preferred) and other HR technologies (LinkedIn Learning, Enboarder preferred)
• Curious and analytic thinker with a problem-solving mindset who finds the right resources to solve issues
• Effective written and oral communication skills
• Demonstrated high level of ownership and detail orientation
• Strong teamwork and collaboration capabilities
• Excellent time management and task prioritization
• Good judgment and ability to maintain confidentiality of sensitive information
• Empathic and warm personality, exhibiting patience and calmness in challenging situations
• Flexibility to work across North American and European time zones, potential evening and weekend work, and occasional overnight/international travel

Benefits

• Robust skills development programs, including formal and informal training, technical training, presentation skills, internal seminars, career mentoring, and performance coaching from an assigned senior colleague
• Leadership and collaboration opportunities through internal firm development activities
• Comprehensive total rewards program, including:
  • Superior benefits package (medical, dental, and vision insurance)
  • 401(k) retirement plan with employer match
  • Life and disability insurance
  • Paid time off (vacation, sick leave, holidays)
  • Paid parental leave
  • Wellness programs and employee assistance resources
  • Commuter benefits
  • In-house immigration support for foreign nationals and international business travelers

Schedule

CRA asks that individuals spend 3 to 4 days a week on average working in the office (which may include traveling to another CRA office), with specific days determined in coordination with your practice or team.

Pay

A good-faith estimate of the annual base salary range for this position in the US is $60,000 – $70,000. Starting pay within this range may vary based on factors such as education level, experience, skills, geographic location, market conditions, and other qualifications of the successful candidate. This position is eligible for overtime pay in lieu of bonus incentive compensation.