Hudson Oaks eStores In-Store Shopper - Part time

Responsibilities

• Selects merchandise from the sales floor to complete customer online orders.
• Sorts and unloads selected merchandise into refrigeration, frozen, or dry storage holding areas.
• Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in the staging area, and to retrieve orders for customers.
• Makes decisions on customers’ behalf if a requested item is unavailable.
• Provides superior customer service; answers product‑related questions, locates products, and helps in‑store customers as needed.
• Returns extra or unwanted products to their proper in‑store location.
• Communicates continuously with department managers and partners to locate product.
• Minimizes shrink through careful handling of product.
• Follows Standard Operating Procedures (SOPs) and achieves productivity standards.
• Performs eStore Curbie duties as needed.
• Complies with federal, state, and company regulations/standards for product freshness, food safety, and sanitation.
• Gathers baskets and picks up trash inside and outside the eStore as needed.
• Maintains and stocks bag areas.
• Organizes carts and maintains cleanliness within the eStore.
• Maintains standards for safety and sanitation.

Qualifications

Age Requirement: 16+

• 3+ months of experience as a Curbie or related experience (required).
• Experience in personal shopping (preferred).

Knowledge, Skills, and Abilities

• Strong customer service skills (required).
• Strong communication skills (required).
• Ability to make effective decisions on behalf of the customer with limited information (required).
• Ability to prioritize and handle cross‑functional tasks (required).
• Ability to work a flexible schedule (required).

Education: High school diploma or GED or equivalent (preferred).

Licenses/Certifications: Completion of all required training upon hire (e.g., Alcohol Seller’s Training) (required).

Physical Demands & Working Conditions

• Fast‑paced environment requiring detailed work and precision.
• Work directly with customers and stay attentive to their needs.
• Flexible schedule based on business needs.
• Exposure to hot, wet, and/or cold conditions.
• Constantly walk, reach at waist, grasp; frequently reach at knees, push/pull with arms; occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, and perform fine motor movements.
• Demonstrate ability to lift 55 lb and manage loads in excess of 55 lb.
• Use a manual pallet jack multiple times per day.
• Time spent on activities: constantly 5.5+ hours per 8‑hour day; frequently 2.5–5.5 hours per 8‑hour day; occasionally 0–2.5 hours per 8‑hour day.
• Partners must not lift beyond their own safe lifting limit; heavy items should be broken down or assistance requested.