HUD Enrollment Specialist (49808)

Essential Duties And Responsibilities

• Outreach Outreach to uninsured patients at CFH by phone, mail, or in-person to promote health insurance enrollment.
  • Document outreach encounters in eClinical Works using telephone encounters.
  • Provide structured patient education on Medicaid and other insurance eligibility.
  • Develop and distribute appropriate outreach materials to patients and partner organizations to increase insurance coverage option awareness and applicable Affordable Care Act (ACA) provisions.
  • Travel within CFH health centers to provide insurance enrollment, as required.
• Health Insurance & Housing Enrollment
  • Provide insurance enrollment assistance for uninsured and underinsured patients, including but not limited to completing applications, gathering required documentation, and troubleshooting the enrollment process.
  • Utilize health insurance verification systems such as ePaces, Claim Remedi and EBO reports to verify health insurance information.
  • Work with NY State of health Marketplace to submit applications, client’s documents, and file complaints, as necessary.
  • Document insurance application encounters in eClinical Works.
  • Collaborate with partner organizations to increase enrollment in Medicaid, Medicare, and other health insurance.
• Mental Health Services
  • Educate patients in mental health services available within CFH, and beyond.
  • Refer patients in need of mental health services to a mental health provider at CFH and in the community.
  • Search for organizations and programs based on client’s need.
• Administrative Responsibilities
  • Conduct training for new and current staff on health insurance verification and documentation.
  • Collaborate in development of training materials for new and current staff on insurance documentation such as ePaces and Claim Remedi user guide and examples.
  • Aid in the creation of promotional materials to distribute and post at CFH health centers to promote insurance enrollment among CFH clients.
  • Aid in the onboarding and training of new Eligibility and Enrollment Specialists which include but are not limited to reviewing applications process, eCW documentation and ePaces/Claim Remedi platforms.
  • Aid in the ordering and distribution of incentives for the EE team.

Qualifications

• Education: Bachelor's degree in Social Work, Public Health, or a related field preferred.
• Experience: Minimum of 2 years of experience in housing services, case management, or a similar role.
• Knowledge: Prior experience in a health care setting, preferably FQHCs, strongly preferred.
• Skills: Proficiency in using Electronic Health Records (EHR) systems or housing management software.
• Languages: Bilingual English/Spanish/French strongly preferred.