Hub Supervisor - Ohio, US

Duties and Areas of Responsibility

• Lead daily pick operations to ensure accurate and on-time order assembly
• Maintain inventory accuracy through organized stock rotation and diligent goods-in practices (using FIFO)
• Cook cold chain & food safety compliance
• Own the daily food safety routine, including fridge/freezer temperature checks, log completion, and issue escalation
• Ensure all hub spaces meet food safety and cleanliness standards at all times
• Work with pest control contractors and site teams to uphold hygiene standards and prevent risks
• Complete food safety spot checks and escalate concerns as needed
• Monitor equipment use and report maintenance issues swiftly
• Oversee van clean-downs and loading bay activity to ensure driver departure is smooth and timely
• Ensure end-of-shift routines are completed, including waste logging, pick completion, and fridge resets
• Communicate shift summaries and issues to the Hub Manager and Lead Driver
• Performance monitoring and continuous improvement
• Track key performance indicators (KPIs) including pick accuracy, waste %, log completion, and compliance
• Identify opportunities for operational improvement and feed them back to the Hub Manager
• Foster a “clean as you go” culture and lead by example on hub standards
• Train new staff and help embed best practices from day one