HTO - Truck Service Technician 3

About the role

Senior-level position – Generally has more than six years of experience and/or demonstrated job relevant knowledge/skills. A level three technician has a broad knowledge of the field’s standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting and requires minimal supervision.

The incumbent in this position is expected to model the following practices on a daily basis:

• Demonstrate alignment with the company's mission and core business values;
• Collaborate with key internal/external resources;
• Participate in ongoing self-development.

Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Troubleshoots and diagnoses complex engine malfunctions and failures with direction and minimum supervision
• Performs detailed engine and related equipment repairs on trucks and trailers with direction and minimum supervision
• Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
• Provides quality control/assurance inspections of completed tasks to include road testing
• Uses computers and related software to assist in diagnosing and reprograming engines
• Completes documentation for service reports, timecards, parts requisition and returns
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Works overtime as required by workload and customers’ needs
• Projects professionalism with both internal and external customers, including personal appearance
• Acts as a mentor and coach to lower level Technicians
• Completes all assigned Technician Training Path courses and safety training
• Consistently maintains an average rework of less than 0.5%
• Ensures a positive average variance consistently
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Requirements

• High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program required
• Minimum of three years of experience required
• CDL – Class A or B required
• ASE – Medium/Heavy Truck Certification four or more preferred
• AC Certification Required
• Brake System Certification Required
• Has met HDSI requirements for preceding Technician levels; Ability to model and teach Holt’s VBL Culture
• On-going Safety Training required
• Must own and maintain the necessary tools to efficiently perform the job
• Valid driver’s license and acceptable driving record

Knowledge, Skills, And Abilities

• Ability to meet all requirements as outlined in Leveling Description Guide to include; Basic Requirements, Electrical System, Engine Systems, and Rear Differential
• Ability to meet all technical and performance requirements for a level one and level two technician
• Extensive knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Expert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling
• Operation and control skills of vehicle fleet
• Problem-solving and troubleshooting skills
• Verbal communication skills
• Exceptional skills in customer service
• Excellent time management and organizational skills
• Ability to follow logical troubleshooting procedures
• Ability to work independently and as part of a team
• Ability to operate a conventional forklift
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
• Ability to operate a vehicle on public roads
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to complete HOLT's VBL Classes, model HOLT's VBL Culture, and successfully apply the tools (Learn)

Physical Requirements

• Significant amount of time spent standing
• Constant movement and use of hands, this position requires good manual dexterity
• Communication with customers and constant communication with co-workers
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Be able to maneuver safely and work underneath equipment
• Lifts and moves materials and equipment up to 50 lb
• Occasional kneeling, crouching, stooping, crawling, reaching, and balancing
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

Work Environment

• Regularly works indoors around moving mechanical parts
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Frequently works in an enclosed vehicle or equipment
• Requires wearing common protective or safety equipment
• Exposure to high noise levels
• Works in extremely bright or inadequate lighting
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Exposure to minor burns, cuts, bites, or stings

Travel

• Up to 5% travel or overnight stays
• Up to 5% travel to other stores that require help during times of heavy workloads may be expected