Truck Service Technician 3+

Department: HOLT Truck (TRUCK) Employment Type: Full Time Location: OK City OK 1 Description The Level 3 Diesel Technician is a skilled technician capable of handling a wide range of mechanical repairs and performing basic to intermediate diagnostics. This role is trusted to complete most standard repairs with limited supervision and continues to build diagnostic capability. Senior-level position – Generally has more than four years of experience and/or demonstrated job relevant knowledge/skills. A level three technician has a broad knowledge of the field’s standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting and requires minimal supervision. The incumbent in this position is expected to model the following practices on a daily basis: Demonstrate alignment with the company's mission and core business values; Collaborate with key internal/external resources;Participate in ongoing self-development. Essential Functions Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission Troubleshoots and diagnoses complex engine malfunctions and failures with direction and minimum supervisionPerforms detailed engine and related equipment repairs on trucks and trailers with direction and minimum supervisionDisassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs Provides quality control/assurance inspections of completed tasks to include road testingUses computers and related software to assist in diagnosing and reprograming enginesCompletes documentation for service reports, timecards, parts requisition and returnsInterprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletinsOperates equipment and vehicles with possession of all necessary licenses and certificatesAdheres to contamination control and HAZMAT rules and regulationsMaintains all company equipment, tools, and vehicle in a good, clean, and working orderCommunicates job progress to supervisor and customer as neededWorks overtime as required by workload and customers’ needsProjects professionalism with both internal and external customers, including personal appearanceActs as a mentor and coach to lower level TechniciansCompletes all assigned Technician Training Path courses and safety trainingConsistently maintains an average rework of less than 0.5%Ensures a positive average variance consistentlyWorks safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsRequires regular and punctual employee attendancePerforms other duties as assigned Knowledge, Skills, And Abilities Ability to complete all Level 3 curriculum pathway requirements as outlined in the Leveling Description GuideAbility to meet all technical and performance requirements for a Level 1 & 2 TechnicianExtensive knowledge of equipment and tools, including their designs, uses, repair, and maintenanceExpert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic toolingOperation and control skills of vehicle fleetProblem-solving and troubleshooting skills Verbal communication skills Exceptional skills in customer service Excellent time management and organizational skillsAbility to follow logical troubleshooting proceduresAbility to work independently and as part of a team Ability to operate a conventional forklift Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead craneAbility to operate a vehicle on public roads Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objectsAbility to read, write, and understand informationAbility to listen to and understand information and ideas presented through spoken words and sentencesAbility to complete HOLT's VBL Classes, model HOLT's VBL Culture, and successfully apply the tools (Learn) Requirements Education and Experience: Required High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program Minimum of four years of experience Completion of Levels 1 & 2 curriculum pathway requirements as outlined in the Leveling Description GuideHas met ProTech training requirements for preceding Technician levels; Ability to learn and model HOLT’s VBL CultureOn-going Safety Training Preferred CDL – Class A or B ASE – Medium/Heavy Truck Certification AC Certification Brake System Certification Supervisory Responsibilities None Travel Up to 5% travel or overnight staysUp to 5% travel to other stores that require help during times of heavy workloads may be expected Valid driver’s license and acceptable driving record Additional Requirements Must own and maintain the necessary tools to efficiently perform the jobCompletion of the HOLT Truck - Tech Level 1-3 International Alignment Training Module*Minimum 26 billed hours per week (65% proficiency) Physical Requirements Significant amount of time spent standingConstant movement and use of hands, this position requires good manual dexterityCommunication with customers and constant communication with co-workersRoutinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigueBe able to maneuver safely and work underneath equipmentLifts and moves materials and equipment up to 50 lbs.Occasional kneeling, crouching, stooping, crawling, reaching, and balancingAscends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment Work Environment Regularly works indoors around moving mechanical partsMay be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity Frequently works in an enclosed vehicle or equipmentRequires wearing common protective or safety equipment Exposure to high noise levelsWorks in extremely bright or inadequate lightingExposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipmentExposure to minor burns, cuts, bites, or stings Disclaimer Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.