HST Support

About the Role

Join a growing healthcare organization where you will play a key role in supporting patients through the home sleep testing process from shipment to completion. This is a fast-paced, patient-focused position that blends customer service, technical troubleshooting, and care coordination.

Responsibilities

• Handle inbound and outbound calls and deliver exceptional patient support
• Guide patients through home sleep testing with clear education and follow-up
• Troubleshoot device issues to ensure successful test completion
• Document all patient interactions accurately and timely
• Collaborate with internal teams including clinical, logistics, and insurance verification
• Ensure provider orders align with payer requirements
• Meet productivity goals, deadlines, and quality standards
• Maintain strict HIPAA compliance and confidentiality
• Support team success by assisting with training and cross-functional needs

Requirements

• High school diploma or equivalent required
• 1 to 3 years of customer service experience, healthcare preferred
• Strong communication and problem-solving skills
• Comfortable working with computers, phones, and documentation systems
• Detail-oriented with strong follow-up skills
• Ability to work in a fast-paced, evolving environment

Qualifications

• Medical terminology and associate degree are a plus

Benefits

• Be part of a mission-driven healthcare organization
• Collaborative team environment
• Opportunities for growth and development
• Competitive benefits including medical, dental, vision, and generous PTO

Location: Onsite - Baltimore, MD
Pay: $20 per hour
Schedule: Monday through Friday (11:30 AM to 8:00 PM)