HST Associate Vice President, Engineering Delivery Management

About the role

The Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Responsibilities

• Manage the lifecycle of Medicaid eligibility systems (design, development, testing, deployment, and maintenance)
• Oversee application performance, reliability, and scalability
• Coordinate system upgrades, patches, and enhancements
• Ensure integration with related systems (MMIS, HIX/Marketplace etc.)
• Lead and manage projects related to eligibility system transformations and modernization
• Develop project plans, timelines, and budgets
• Coverage with vendors, system integrators, and internal IT teams
• Monitor project risks, issues, and dependencies

Business & Stakeholder Engagement

• Collaborate with business stakeholders, policy teams, and operations to gather requirements
• Translate policy and regulatory requirements into system functionality
• Act as the liaison between technical teams and business users
• Manage and mentor application developers, analysts, and support staff
• Promote Agile/DevOps practices for continuous delivery and improvement
• Ensure effective workload planning and team performance
• Ensure accurate eligibility determination logic and data integrity
• Oversee reporting and analytics related to enrollment, eligibility, and compliance
• Support data exchanges (e.g., Federal Data Services Hub, state systems)
• Ensure timely resolution of production issues and incidents
• Establish SLAs and monitor service performance
• Drive continuous improvement and process optimization

Qualifications

• 10+ years of consulting and/or industry experience
• Experience with state public assistance systems supporting eligibility and benefits determination and case management
• Experience supporting state clients in one or more of the following areas: eligibility determination, benefits calculation, benefits issuance, or information management
• Bachelor's degree
• Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred

• Experience managing small to mid-size engagements or workstreams and leading multiple team members
• Experience mentoring or leading multiple team members