HSSP Program Manager - Westside

About the role

The Program Manager, Housing Support Services Program (HSSP) oversees a portion of the HSSP for adults residing in West Los Angeles. HSSP provides comprehensive and intensive field-based community mental health services to individuals in Permanent Supportive Housing (PSH) with Severe Mental Illness (SMI) or Serious Emotional Disturbance (SED).

Responsibilities

• Monitor all administrative aspects of the agency's Department of Mental Health (DMH) contracted HSSP, including billing and contract maximization.
• Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current.
• Provide individual and group clinical supervision for clinicians and document according to Board of Behavioral Sciences or Board of Psychology standards.
• Provide individual and team supervision, support, and performance evaluations for all assigned staff.
• Aid in recruitment, selection, training, supervision, and evaluation of direct service staff.
• Collaborate with Quality Assurance to ensure proper staff orientation, training, and audit preparedness for all clinical and mental health contracts.
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients.
• Represent agency at funding partner or collaborative meetings.
• Maintain caseload of up to 10, if applicable.
• Train and support interns.
• Support crisis management needs such as risk assessments and psychiatric hospitalization applications.
• Participate in on-call rotation for the After Hours Emergency Line.

Qualifications

• Master’s degree in Social Work, Psychology, or a related field from an accredited university.
• Valid registration or licensure with the California Board of Behavioral Sciences.
• Outstanding clinical review skills.
• Strong training, project management, and team-building skills.
• Able to behave with sensitivity, tact, politeness, and responsiveness with staff and clients.
• Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills.
• Knowledge of trauma-informed services, housing-first, and harm-reduction methodologies.
• Experience providing administrative and clinical supervision.
• Experience working with people living with mental illness and/or substance abuse.
• Contract and quality assurance experience.
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications.

Preferred Qualifications

• DMH experience.

Work Environment

A combination of field and office environment. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. May need to bend, stoop, twist, and sit throughout the day.

Expected Behaviors of All Staff

• Act as a role model.
• Demonstrate a sense of responsibility.
• Continuously learn and improve.
• Hear and provide honest, specific, and direct feedback.
• Create an environment where everyone is welcomed, valued, and respected.
• Collaborate.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• Telus Health Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Hotels, Theme Parks, Concerts, Movies, Restaurants & More

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.