HSSP Program Manager ODR - San Fernando Valley

About the role

The Program Manager, Housing Support Services Program oversees the HSSP ODR Project-Based Buildings, which include clinical services provided to justice-involved populations. HSSP is a specialized program offering comprehensive and intensive community mental health services to individuals in Permanent Supportive Housing (PSH) with Severe Mental Illness (SMI) or Serious Emotional Disturbance (SED).

Responsibilities

• Monitor and ensure the team of clinicians provides high-quality services meeting or exceeding required contract, funder, and agency standards.
• Complete required reporting to funders as outlined by contract requirements.
• Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases.
• Provide individual and group clinical supervision for clinicians and document according to Board of Behavioral Sciences or Board of Psychology standards, if applicable.
• Provide individual and team supervision, support, and performance evaluations for all assigned staff.
• Collaborate and coordinate with ODR ICMS Team to provide intensive wraparound services to residents of project-based housing sites.
• Assist in recruitment, selection, training, supervision, and evaluation of direct service staff.
• Collaborate with Quality Assurance to ensure proper staff orientation, training, and audit preparedness for all clinical and mental health contracts.
• Maintain adherence to funding source contract and performance standards.
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients.
• Represent agency at funding partner or collaborative meetings.
• Maintain caseload of up to 10, if applicable.
• Provide Intern training, support, and supervision as needed.
• Support crisis management needs such as, risk assessments and psychiatric hospitalization applications.
• Assist in crisis interventions as needed, including participating in on call rotation calendar for overnight and weekend After Hours Emergency Line.

Qualifications

• Master’s degree in Social Work, Psychology, or a related field from an accredited university.
• Valid registration and licensure with the California Board of Behavioral Sciences.
• Outstanding clinical review skills.
• Strong training, project management, and team-building skills.
• Able to behave with sensitivity, tact, politeness, and responsiveness with staff and clients.
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills.
• Knowledge of trauma informed services, housing first, and harm reduction methodologies.
• Experience providing administrative and clinical supervision.
• Experience working with people living with mental illness and/or substance abuse.
• Contract and quality assurance experience.
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications.

Preferred Qualifications

• DMH experience.
• Crisis assessment/management experience.