HSS12 (Humble) - Produce/Bakery Lead - Full time

Joe V’s Smart Shop is a Division of H‑E‑B, the largest independent food retailer in Texas. Joe V’s operates 9 stores throughout the Greater Houston area, generating annual sales of over $320 million. The company offers low prices and high wages, aiming to deliver the lowest grocery prices in the world for the smartest shoppers.

Responsibilities

As a Joe V’s Produce / Bakery Lead, you will ensure accurate, efficient day‑to‑day operations, maintain workflow, comply with policies, resolve issues, collaborate across departments, and foster excellent customer service. You will also support the Manager with inventory management, ordering, and production planning.

• Apply experience and knowledge to support the store and department in the manager’s absence.
• Lead a team in efficient day‑to‑day operations and maintain constant workflow.
• Delegate and direct work; set department expectations (e.g., ORT, wrap, safety, sanitation, 5S); motivate partners; coach, provide feedback, and assist with work schedules.
• Ensure compliance with company, store, and department policies and procedures.
• Assist with production planning, inventory control, and management; take inventory, order products, load, unload, and move merchandise.
• Assist in technical areas as needed.
• Handle customer, partner, and sanitation issues per guidelines, escalating to management when required.
• Troubleshoot and report equipment issues.
• Maintain adequate product and supply levels for day‑to‑day operations (e.g., cash handling, business center forms, supplies).
• Perform department and cross‑functional duties as needed.
• Ensure compliance with federal and state regulations and store standard operating procedures.
• Clean and sanitize department work areas, sales floor, display cases, prep areas, and equipment.
• Role‑model and foster excellent customer service; answer product and service questions, handle calls, and direct inquiries.
• Engage with customers and direct traffic as needed.
• Stock and merchandise products effectively to engage customers.

Qualifications

• Age 18 or older.
• Minimum 6 months of related experience in a fast‑paced, high‑volume environment.
• Strong working knowledge of assigned department(s) or area(s).
• Understanding of basic financial workings of the department and how to drive profitability.
• Advanced customer service skills.
• Strong verbal and written communication and interpersonal skills.
• Conflict resolution and influencing abilities.
• Proficiency with PC applications.
• Ability to provide feedback on department procedures.
• Flexibility in adjusting priorities and managing multiple tasks.
• Ability to work a flexible schedule.
• Completion of job‑skills training, compliance‑related training, and division orientation.

Physical Demands & Working Conditions

• Function in a fast‑paced retail environment performing detailed and precise tasks.
• Interact with customers, staying attentive to their needs.
• Safely maneuver around moving mechanical parts.
• Frequent standing, walking, reaching at waist and shoulder level; occasional sitting, reaching overhead, kneeling, climbing stairs, and other movements.
• Occasional exposure to cold, wet (non‑weather) conditions, ambient temperature, and loud noise.
• Ability to lift 55 lb regularly and manage loads in excess of 85 lb.
• Physical effort measured as: Constantly 5.5+ hours per 8‑hour day; Frequently 2.5‑5.5 hours; Occasionally 0‑2.5 hours.
• Reasonable accommodations may be made for individuals with disabilities.