HSS12 (Humble) - Produce/Bakery Lead - Full time

Overview

Joe V’s Smart Shop is a division of H‑E‑B, the largest independent food retailer in Texas. Joe V’s operates nine stores throughout the Greater Houston area, generating annual sales of over $320 million. The company’s mission is to deliver the lowest grocery prices in the world for the smartest shoppers, offering low prices and high wages to enrich the lives of customers and partners.

Responsibilities

As a Joe V’s Produce / Bakery Lead, you will ensure accurate, efficient day‑to‑day operations, maintain a constant workflow, comply with policies and procedures, resolve issues, collaborate across departments, and foster excellent customer service. You will also support the Manager by managing inventory, assisting with ordering, and planning production to drive metrics.

• Lead a team in efficient day‑to‑day operations and maintain a constant workflow.
• Delegate and direct work; assist with setting department expectations (e.g., ORT, wrap, safety, sanitation, 5S); motivate partners; coach, provide feedback, and help with department work schedules.
• Ensure compliance with company, store, and department policies and procedures.
• Assist with production planning and inventory control; take inventory, order appropriate product, load, unload, and move products.
• Handle customer, partner, and sanitation issues according to guidelines and escalate to management as needed.
• Troubleshoot and report equipment issues.
• Maintain adequate levels of product and supplies for day‑to‑day operations (e.g., cash handling, Business Center forms, supplies).
• Perform department and cross‑functional duties as needed.
• Ensure compliance with federal and state regulations and store/department standard operating procedures.
• Clean and sanitize department work areas, sales floor, display cases, prep areas, and equipment.
• Role‑model and foster excellent customer service; answer product‑ and service‑related questions, handle calls, and direct inquiries to the appropriate partner.
• Engage with customers and direct customer traffic as needed.
• Stock and merchandise products effectively to engage customers.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 6+ months of related experience, preferably in a fast‑paced, high‑volume environment.
• Strong working knowledge of the assigned department(s) or area(s).
• Understanding of basic financial workings of the department and how to drive profitability.
• Advanced customer service skills.
• Strong verbal and written communication and interpersonal skills.
• Conflict resolution and influencing skills.
• Proficiency with PC applications.
• Ability to provide feedback on department procedures.
• Flexibility in adjusting priorities and managing multiple tasks.
• Ability to work a flexible schedule.
• Completion of job‑skills training, compliance‑related training, and division orientation.

Physical Demands & Working Conditions

• Function in a fast‑paced retail environment performing detailed and precise tasks.
• Interact with customers, staying attentive to their needs.
• Safely maneuver around moving mechanical parts.
• Constantly reach at waist, grasp; frequently stand, walk; occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, make movements with ulnar deviation, twist, pinch, use fine motor movements, and push/pull with arms.
• Occasionally be exposed to cold, wet (non‑weather) conditions, ambient temperature, and loud noise.
• Demonstrate the ability to lift 55 lb and manage loads in excess of 85 lb.
• Time spent on activities (approximate): Constantly 5.5+ hours per 8‑hour day; Frequently 2.5‑5.5 hours per 8‑hour day; Occasionally 0‑2.5 hours per 8‑hour day.
• The work environment characteristics described are representative of those encountered while performing essential functions; reasonable accommodations may be made for individuals with disabilities.