HSP Lot Auditor - Corpus Christi, TX

About the Role

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

Position Summary

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

Primary Objective

To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

Key Responsibilities

• Ticketing & Payments: Issue tickets, handle payments accurately, and track money and paperwork responsibly.
• Reporting & Documentation: Complete shift logs, track tickets and revenue, and document parking activity.
• Administrative Support: Label keys, record vehicle details, and maintain organized records of parked cars.
• Security & Compliance: Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Lot Maintenance: Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
• Customer Service: Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Teamwork & Communication: Use radios appropriately, stay in contact with the team, and support a positive work environment.
• Professionalism & Attendance: Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
• Additional Duties: Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred; a positive, helpful attitude is essential.
• Valid driver's license and reliable transportation required.
• Must maintain a clean motor vehicle record with no more than three moving violations within the past three years.
• Successful completion of a background check required and must be maintained throughout employment.
• No special certifications necessary.

Physical Demands & Work Environment

• Must be able to stand, walk, and lift up to 50 pounds for extended periods.
• Comfortable working indoors and outdoors in various weather conditions.
• Clean, professional appearance and adherence to uniform and grooming standards required.
• Schedule flexibility essential—shifts may include nights, weekends, and holidays.
• Must remain alert to surroundings, including moving vehicles and changing weather conditions.

Skills

• Customer Service & Communication: Demonstrates excellent communication through active listening, clear articulation, and a courteous, professional demeanor. Skilled in managing guest interactions with patience, empathy, and close attention to detail. Works collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience.
• Technology Use: May need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement follows company policy when applicable.

Benefits

• Health benefits – Medical, vision, and dental insurance
• Supplemental insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Nationwide discounts through Perks at Work
• Military friendly employer

Pay

• Hourly base rate (rates vary by market)
• Overtime pay at one and one-half times regular rate for hours worked over 40 in a workweek
• Hourly rates meet or exceed applicable minimum wage in your work location

Schedule

• Full-time or part-time
• Non-exempt status
• Schedule flexibility required—shifts may include nights, weekends, and holidays