HSN Customer Service Specialist -2nd Shift

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands: QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

About the role

Our Customer Service Specialist supports HSN, helping answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

This role is remote; job seekers must reside in Florida or an HSN-approved state to be considered.

Responsibilities

• Handle a busy day managing a high volume of inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data.
• Report to an assigned Customer Service Supervisor.

Requirements

• Provide a distraction-free work-from-home environment.
• 12 months or more of customer service experience.
• Ability to learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements.
• Troubleshoot your own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.

Schedule

• Work a set full-time schedule; schedules are not Monday–Friday.
• Set work schedule will include weekend requirements.

Pay

$15.00 per hour plus shift differential and incentives as applicable.

Benefits

• Competitive compensation.
• Paid time off.
• Employee assistance program.
• Parental leave.
• Paid volunteer hours.
• Amazing company discounts.
• Health care benefits starting on day 1 (US market).
• 401(k).
• Tuition reimbursement benefits.
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.