HSDC Customer Experience Program Manager

About the role

The Optical Communications segment of Corning is seeking a Customer Experience Program Manager to support one of our Hyperscale Data Center customers. This role involves strategic account management, coordination with cross-functional teams, and managing a team of Program Specialists.

Responsibilities

• Provide strategic account management support to ensure customer expectations are met and access is achieved.
• Partner with cross-functional teams including Supply Chain, PLM, Manufacturing, Quality, Engineering, and Finance to mitigate risks and satisfy stakeholders.
• Manage and oversee the daily operations and responsibilities of the CEx Program Specialists for assigned accounts.
• Engage frequently with various functions at the customer and partner levels, requiring frequent interaction and problem-solving.
• Leverage strategic platforms, automation, and digital capabilities to reduce effort and improve service to delight customers.
• Support contract negotiations and track monthly progress against the existing contract to manage price breaks.
• Assume ownership of certain orders/products/projects requiring higher touch points than standard products.
• Lead continuous improvement initiatives and develop a continuous improvement mindset within the team.

Requirements

• 4-year degree and 5+ years of relevant work and leadership experience.
• Experience engaging with diverse organizational levels of experience.
• Experience driving organizational change (people, process, technology).
• A working knowledge of how to strategically and financially evaluate opportunities and communicate recommendations.
• Strong data mining and analytical skills to build confidence in data communicated to leadership and customers.
• Presentation skills, especially executive-level packaging and presenting to leadership.
• Direct customer engagement experience, including presenting, negotiating, and/or training on strategic platforms.
• Proven ability to identify and lead improvement initiatives that deliver process efficiencies and enhance the customer experience.

Qualifications

• 4-year degree and 5+ years of relevant work and leadership experience.
• Experience engaging with diverse organizational levels of experience.
• Experience driving organizational change (people, process, technology).
• A working knowledge of how to strategically and financially evaluate opportunities and communicate recommendations.
• Strong data mining and analytical skills to build confidence in data communicated to leadership and customers.
• Presentation skills, especially executive-level packaging and presenting to leadership.
• Direct customer engagement experience, including presenting, negotiating, and/or training on strategic platforms.
• Proven ability to identify and lead improvement initiatives that deliver process efficiencies and enhance the customer experience.

Skills

• Multiple experiences within Commercial, Supply Chain, Marketing, Operations, or PLM.
• Relationship management.
• Strong verbal and written communication skills.
• Highly organized and motivated to learn.
• Ability to lead numerous projects simultaneously.
• Collaborative mindset while working with a cross-functional team.
• DMAIC Green Belt certification.

Benefits

This position does not support immigration sponsorship. The range for this position is $112,402.00 - $154,553.00 assuming full-time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

Corning offers a comprehensive benefits package including:

• Company-wide bonuses and long-term incentives aligned with key business results.
• 100% company-paid pension benefit with fixed contributions that grow throughout your career.
• Health and well-being benefits such as medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP).
• A recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected status. We consider requests for reasonable accommodations in accordance with applicable laws.