HRIS (Workday) Specialist

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Responsibilities

• Monitor and manage the HRIS ticketing system, ensuring tickets are prioritized, assigned, and resolved in a timely manner.
• Serve as a first point of contact for internal customers, providing clear, professional communication throughout the lifecycle of each request.
• Provide support for Workday HCM, including researching and resolving system issues, and escalating complex cases as needed.
• Work with internal teams to identify root cause analyses for system issues and recognize process improvement opportunities across Workday.
• Develop and distribute communications to users regarding instructions, system outages, and other changes.
• Maintain data integrity in Workday by conducting regular data audits and cleanup efforts.
• Successfully complete requests for data corrections, organizational moves, position updates, reporting, and other Workday-related requests.
• Identify, create, and update Workday job aids for end users.
• Assist the HRIS team in testing system modifications.
• Coordinate, schedule, and track progress of HRIS projects.

Requirements

• 2+ years' experience supporting HRIS systems and processes; Workday HCM experience preferred.
• 2+ years’ experience working in or supporting HR functions, such as compensation, benefits, employee onboarding, payroll, recruiting, talent development, and timekeeping.
• 1+ years’ experience handling high volume requests in a ticketing system, shared inbox, phone queue, or case management system, with responsibility for troubleshooting issues, problem solving, and delivering timely solutions to customers.
• Bachelor's degree required; may be substituted with equivalent years of relevant, demonstrated work experience.
• Self-starter with demonstrated success in previous roles working independently, exercising strong time management, and completing tasks efficiently with minimal supervision.
• Strong collaborator with proven experience partnering within HR and across departments, effectively engaging with employees and management at all levels, participating in regular team meetings, projects, and initiatives.
• Strong oral and written communication and active listening skills, with a focus on customer service and the ability to simplify and communicate technical concepts to non-technical audiences.
• Exceptional attention to detail, resulting in work with a high level of accuracy.
• Ability to appropriately handle sensitive information and maintain confidentiality.
• Demonstrated experience working effectively in a fast-paced corporate environment.