HRIS Customer Success - Sr. Engagement Solutions Analyst

About the role

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Success - Sr. Engagement Solutions Analyst to join our team. This is an onsite role based out of our Houston Headquarters in the Galleria district.

MHIA has been providing innovative and integrated solutions for over 130 years, demonstrating our commitment to creating a positive social impact around the globe. Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

Responsibilities

• Build and maintain strong stakeholder relationships by translating business needs into effective HR system solutions that enhance user experience and drive operational efficiency
• Facilitate clear, ongoing communication with stakeholders to share system updates, gather feedback, and ensure alignment on HR process changes and key initiatives
• Ensure that customer support issues are resolved promptly and satisfactorily
• Lead project planning, scope definition, and execution support for HR system integrations and change initiatives, ensuring alignment with business goals and timelines
• Identify, assess, and mitigate project risks to ensure milestones are met and overall project success
• Coordinate cross-functional project activities, manage timelines and deliverables, and ensure vendor and stakeholder alignment throughout the initiative or project lifecycle
• Analyze HR processes and make recommendations for improvements leveraging HR technology
• Oversee the documentation of requirements, development, implementation, and testing of new or redesigned systems, reports, and procedures for HR to ensure alignment with business processes
• Establish a strong partnership with cross-functional team members to consolidate data models and drive process decisions
• Design and execute comprehensive audits of HRIS data to identify inconsistencies, inaccuracies, and compliance risks across employee records, organizational structures, and system configurations
• Define and investigate HRIS issues by analyzing relevant data, establishing facts, and drawing valid conclusions to support sound recommendations and solutions
• Analyze software releases to assess the impact of new features and communicate them accordingly
• Communicate regularly with customers through various channels, such as email, phone calls, and meetings, to ensure they are informed of system and process changes and answer any questions
• Support system upgrades and enhancements, create test case scenarios, perform tests, and document results
• Assess training needs and develop and deliver training to advanced users
• Investigate and help resolve complex production support issues

Qualifications

Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field; or equivalent combination of education and experience

• At least eight (8) years of HRIS experience that includes supporting SuccessFactors or similar HRIS, timekeeping, and/or payroll system implementation and/or integration projects
• At a minimum of 3 years in a client facing and/or account management role
• Understanding of human capital analytics and HR reporting/strategies
• Proficient in MS Office products such as Excel, PowerPoint and Word
• Excellent communication and presentation skills
• Superior critical thinking and creative problem-solving skills
• Project Management/Change Management experience

Preferred Qualifications

• Technical Proficiency: Solid understanding of HRIS systems with experience in SuccessFactors Employee Central or similar HRIS a plus
• PMP certification a plus
• Master’s degree or MBA preferred
• Experience in rapidly scaling organizations
• Familiarity with Japanese business culture is a plus
• Experience working in a global, matrixed organization is preferred
• Previous experience in a consultant role managing projects for multiple customers preferred

Working Conditions

Travel: Up to 20%

Weekend/late night work if applicable

Lifting/physical requirements: Regularly required to sit, stand, walk, talk, and hear. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Benefits

• Excellent Benefits (Medical, Dental, Vision & 401K Matching)
• Excellent growth and advancement opportunities
• Paid vacation, sick time and 15 holidays
• Committed to quality products and services
• Great working environment and culture