HRIS Coordinator

Hybrid role: Tuesday and Thursday in office.

Pay

$52,500.00–62,500.00 per year with competitive benefits and 401(k) match program.

Requirements

• 1–2 years of experience in HR, HRIS, or a related administrative, clerical, or customer service role
• Experience managing high-volume requests and handling confidential employee data
• Strong understanding of HR processes, data accuracy, and confidentiality requirements
• Familiarity with HRIS software, such as UKG and ServiceNow (preferred)

Skills

• Excellent organizational and time management skills with the ability to prioritize multiple requests efficiently
• Exceptional attention to detail and accuracy in all tasks
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook
• Basic problem-solving abilities with a proven capacity to troubleshoot issues effectively
• Ability to work both independently and collaboratively in a fast-paced environment
• Excellent communication and interpersonal skills to collaborate effectively with team members and stakeholders
• Demonstrated ability to handle confidential information with the highest level of integrity
• Quick learner with the ability to adapt to new systems and technologies swiftly

Responsibilities

• Manage all HRIS-related inquiries via the shared HRIS mailbox, ensuring timely responses or escalations
• Review, respond to, and appropriately redirect inquiries to relevant team members
• Provide clerical and administrative support to the HRIS team, including document management, filing, meeting and note-taking coordination, and creating/updating user guides and process documentation
• Serve as the first point of contact for general HRIS and employee data inquiries
• Support Analysts with Tier 2 inquiries by gathering necessary information or documentation related to tickets or process updates
• Enter and update employee records in the HRIS system to ensure accuracy and compliance
• Support HRIS Analysts with processing employee transfers, reinstatements, and other changes in employment status
• Maintain up-to-date and organized employee data for reporting and audit purposes
• Lead union due changes at the employee level and lead weekly union tasks meeting and report updates
• Support Analysts with job code creation, as needed
• Assist the HRIS team with testing during system upgrades and implementing new features
• Identify and troubleshoot basic system issues, escalating more complex problems to HRIS Analysts or the HCM Manager, as needed
• Support Analysts with updating system configuration
• Assist in onboarding new HRIS users by setting up accounts, providing system access, and walking users through basic navigation
• Train new users on login procedures and serve as a Me@Keolis ambassador
• Support the coordination of HRIS training sessions and help develop user materials
• Conduct training sessions for Recruiting, Onboarding, and Process Hires functionality and other new modules
• Process unemployment, disability, and employment verification requests in accordance with company and legal requirements
• Maintain accurate records and ensure confidentiality throughout the verification process
• Respond to data or transaction questions from unionized locations, ensuring compliance with CBAs
• Support HRIS Analysts in conducting data integrity and compliance audits within the HRIS system
• Identify discrepancies and partner with Analysts, HR, and other stakeholders to correct errors
• Support the development of documentation of audit findings and follow-up actions
• Ensure strict compliance with data protection and privacy regulations, maintaining the highest standards of confidentiality
• Perform other duties as assigned to support the HRIS function

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces
• Exposure to both extreme heat and cold
• Exposure to loud noises, fumes, and airborne particles
• Office staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer, and may entail typing or looking at a computer screen