HRC- Supervisor- Restaurant

About the role

The FOH Supervisor is responsible for assisting the bartenders, servers, hosts, and bussers with the day-to-day operations of the Cafe, ensuring guest satisfaction, while contributing to the sales growth and ensuring all standards and legal obligations are followed.

Responsibilities

• Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service
• Greet employees as they begin their shift to promote a positive work environment
• Continuously provides employees with verbal recognition, direction, and support
• Motivate employees daily by having a positive attitude and having an open line of communication
• Communicate with employees to keep them informed of restaurant, regional, and corporate procedures
• Communicate with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen
• Train and empower employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
• Monitor/coach employees on performance, compliance with procedures and workload
• Ensure employees follow safety, sanitation and security procedures
• Listen to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance
• Create and modify the weekly work schedule to accommodate employees, volume or other emerging trends
• Present a professional image to employees, guests, clients, owners and investors
• Operate ethically to protect the image of Hard Rock
• Utilize programs designed to help Save the Planet

Requirements

• 2+ years in a Supervisory role with high volume exposure in a casual- themed, full-service restaurant
• Strong knowledge of food handling
• Bartending experience preferred
• Influencing the training and development is a necessary strength, so a background in training is a plus

Qualifications

• Ability to learn and bring "out of the box" ideas to their team
• Genuine enthusiasm and aptitude for serving people
• Excellent verbal and written communication skills
• High level of business acumen and common sense
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions
• Must possess strong communication and listening skills, excellent speaking, reading and writing
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
• Able to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization
• Multiple language abilities a plus, fluency in English required
• Leading by example and running shifts tied into our core mottos and values
• Help insure that food and beverage specifications, quality and recipe inherence is up to HR standards
• Help maintain proper managing coverage in all aspects of FOH operations

Skills

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
• Ability to travel via auto or airplane for long periods of time

Benefits

Hard Rock offers a comprehensive benefits package that allows team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits.