HR Technology Analyst

Responsibilities

• Displays basic knowledge of CHOP's HR Technology applications (may vary based on assignments)
• Demonstrates the ability to diagnose, document and resolve common HR application issues from a functional, administrative and operational perspective
• Assists employee and management end users as needed (Help Desk function)
• Exhibits a consistently high level of customer service, collaboration and consensus building skills while working with internal clients and/or stakeholders
• Performs systems administration, data management, table maintenance, integration monitoring, data uploads, and configuration functions for HR Technology applications
• Assists in trouble shooting data issues encountered by internal and external third-party applications
• Assists in performing Business Requirements Analysis and composes clear, comprehensive Functional Specifications that are usable by our IS counterparts to enable new capabilities
• Executes User Acceptance Testing to ensure quality implementations
• Develops clear user documentation including Job Aides, Operational Guides, Online Content, etc.
• Develops HR Reports using Report Writing Tools once provided clear specifications
• Production support of CHOP's HR Technology deployment including Lawson Core HR, Workforce Reporting / Analytics and Integrations to other applications
• Analysis, design, configuration, qualification, documentation and roll-out of expanded HR Technology capabilities to meet enterprise requirements
• Develops HR Reports using Report Writing Tools (Business Objects) once provided specifications

Skills

• Proactive problem solving skills
• Business and system analysis skills
• Technology aptitude and learning ability
• Strong oral and written communication skills
• Proficiency using MS Office applications including MS Access and MS Excel
• Database, report-writing and data analysis experience
• Customer service orientation
• Collaboration and consensus building skills
• High level of accountability and ability to work independently
• Flexibility and adaptability

Qualifications

• Bachelor's Degree preferred
• 2 to 4 years of experience working in a Human Resources or Information Technology environment
• High School Diploma / GED Required