HR Support Services Advisor II

About the role

The HR Support Services Advisor II is a key member of the NAM Global Shared Services team and the primary point of contact for pre-hires and new hires. This role ensures a seamless, engaging, and compliant onboarding experience by managing end-to-end onboarding activities and serving as a key point of support for candidates, hiring managers, and HR partners throughout the process.

Responsibilities

• Manage end-to-end onboarding activities, including Form I-9 completion, documentation, data entry, background screen, system access coordination, and orientation readiness.
• Serve as the primary point of contact for newly hired employees throughout the onboarding lifecycle, providing timely, accurate, and professional support.
• Partner with pre-hires/candidates, hiring managers, recruiters, and HR stakeholders to deliver a seamless, positive onboarding experience.
• Ensure timely completion, accuracy, and compliance of all onboarding activities in accordance with company policies, employment laws, and audit requirements.
• Accurately enter, update, and maintain employee data within HR systems (HRIS), ensuring data integrity and recordkeeping compliance.
• Prepare and send onboarding communications, welcome materials, and logistical information.
• Maintain accurate employee records in HR systems with a high level of confidentiality.
• Support onboarding systems and tools by learning new features and following established processes.
• Respond to employee inquiries regarding onboarding, HR programs, benefits, payroll, and personal employee information using established service center procedures.
• Carefully coordinate closely with HRIS teams, HR program managers, and technology partners to resolve onboarding issues or system-related discrepancies.
• Identify process gaps or recurring issues and recommend continuous improvement opportunities to enhance onboarding efficiency and employee experience.
• Prepare or support standard HR reports (e.g., headcount, onboarding metrics, compliance tracking) as requested.
• Apply judgment to determine when to escalate issues or deviate from standard procedures while maintaining compliance and service quality.

Requirements

• Bachelor’s degree required, 1–3 years of relevant experience in HR, onboarding, HR operations, HRIS administration, or a related support role.
• Customer-focused mindset with strong written and verbal communication skills.
• Perform self-audit detailed file reviews, data entry checks, and quality assurance audits to verify conformance to standards.
• Strong attention to detail and excellent organizational skills.
• Strong written and verbal communication skills
• Strong interpersonal skills and stakeholder coordination ability
• Ability to manage confidential information with discretion
• Proficiency in common Microsoft Office software, with HR systems (HRIS/ATS)
• Regular computer use and communication via phone, email, and virtual platforms.
• Must be comfortable working in a hybrid environment, including both on-site and remote work, and able to manage responsibilities effectively across both settings
• Knowledge of Form I-9 processes, including employment eligibility verification, document review, and compliance requirements.

Qualifications

• HR Certification
• Some knowledge of HR policies and procedures, and onboarding best practices preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively with employees and leaders at all levels.

Skills

• Strong written and verbal communication skills
• Strong interpersonal skills and stakeholder coordination ability
• Ability to manage confidential information with discretion
• Proficiency in common Microsoft Office software, with HR systems (HRIS/ATS)
• Knowledge of Form I-9 processes, including employment eligibility verification, document review, and compliance requirements.

Benefits

• Medical, dental, and vision coverage
• A 401(k) plan with company match
• Paid time off, holidays, and parental leave
• Professional development reimbursement opportunity

Pay

Compensation is commensurate with experience.

Schedule

Hybrid | Jacksonville, FL (8 days/month in office minimum)