HR Services Advisor

This is a remote position available in the listed state(s). Employment is contingent on passing both a background and credit check.

About Us

Our mission is simple: we set people free to do meaningful work. People love our software and it turns out they love working here too. We’ve been recognized as a Best Company to Work For, and we’re proud of building tools that make HR easier, better, and more human.

We are growing a suite of paid advisory services that help our customers solve complex HR challenges and reach their goals faster. We’re building a new go-to-market motion for these services, and we’re looking for someone ready to help us shape it.

Responsibilities

• Lead consultative discovery: Engage customers in structured conversations that uncover HR pain points, identify root challenges, and surface opportunities to improve their people operations
• Nurture and convert: Actively manage and advance customer relationships with clear accountability for progressing identified HR needs into paid services engagements
• Shape the problem and path forward: Help customers clarify, prioritize, and understand the impact of their HR challenges and opportunities, guiding them toward the most relevant solutions
• Connect customers to the right services: Position and align BambooHR’s HR services, including HR Consulting, Technical Services, and Managed Payroll, to meet customer needs and expand adoption across the BambooHR services portfolio
• Build awareness: Develop and execute targeted approaches to increase visibility and understanding of our services offerings
• Collaborate across teams: Partner with Marketing, Sales, and CX to shape messaging, campaigns, and materials that highlight services value
• Test and iterate: Run and scale experiments to identify what drives engagement and conversion
• Drive engagement quality: Maintain visibility into active opportunities and ensure consistent follow through and progression toward defined outcomes
• Recognize patterns and scale what works: Identify repeatable signals in customer needs and help evolve more effective approaches to engagement and conversion
• Listen and learn: Gather insights from customers and internal teams to continuously improve our go to market approach and service design
• Represent the customer voice: Help shape how BambooHR delivers and evolves HR services based on real feedback and results

Requirements

• Proven ability to identify customer needs and convert them into paid services, contributing to measurable revenue growth and service attachment
• Experience in HR consulting, HR advisory, or HRBP roles, with the ability to uncover and assess meaningful HR challenges and opportunities
• Demonstrated ability to build, nurture, and convert customer relationships into paid engagements
• Ability to lead consultative conversations that uncover unstated needs, challenge assumptions, and guide customers toward action
• Strong understanding of HR practices, challenges, and decision-making dynamics within SMB organizations
• Demonstrated ability to manage multiple customer conversations and opportunities with strong follow-through
• Ability to independently assess HR needs and guide customers toward the most relevant and high-impact solutions
• Comfort taking ownership of outcomes in a fast-moving, evolving environment
• Strong communication and storytelling skills that connect HR challenges to clear business impact
• AI proficiency required: Demonstrated ability to use AI tools to improve productivity and evolve how work gets done
• A curious, experimental mindset with a focus on testing, learning, and refining approaches

What Success Looks Like

• Customers clearly understand their HR challenges and opportunities and take action through services
• Consistent conversion of identified HR needs into paid services engagements that contribute to overall services growth with product and service attachment
• Strong progression from engagement to active services relationships with minimal stall or drop-off
• Scalable approaches that increase awareness, engagement, and adoption across the services portfolio
• Insights that improve how services are positioned and delivered
• Strong cross-functional partnership that drives cohesive, high-impact customer experiences
• Effective use of AI to improve quality, efficiency, and impact of work
• You embody BambooHR’s values of growth, empathy, and innovation in your daily work

Benefits

• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace