HR Shared Sevices Generalist

Talent Team Support

You will support both the Talent Team and be the initial point of contact for employees. This role is pivotal in ensuring efficient, consistent, and scalable service delivery across the organization and is responsible for assisting in the execution of multi-areas of Talent and managing employee data in HRIS systems.

• Own and resolve employee inquiries through Workday Help Cases and phone support, delivering high-quality resolutions related to benefits, payroll, time/attendance, and company policies.
• Manage and complete Workday tasks within established service-level expectations.
• Document and track inquiries and resolutions in the Workday Help Case system, maintaining detailed records; creating and improving resources for Talent and the business.
• Deliver exceptional customer service, demonstrating empathy, professionalism, and responsiveness in all interactions.
• Escalate complex issues to the Shared Services Supervisor or appropriate HR SMEs.
• Maintain and contribute to up-to-date knowledge of Talent policies, procedures, and best practices to ensure accurate and consistent responses.
• Conduct employee data audits to ensure data integrity across Talent Acquisition, compensation and benefits, employee relations, training and development, and HR operations.
• Generate employee data reports to support business initiatives and cross-functional projects.

Onboarding and Employment Eligibility Support

Support the new hire onboarding process in Workday, ensuring accurate and timely data entry. Troubleshoot and resolve data flow issues across Milwaukee Tool systems in partnership with cross-functional teams. Complete Form I-9 verification and manage employment eligibility processes, including re-verification for expiring work authorization. Partner with employees to obtain required documentation and ensure compliance with federal regulations. Resolve tentative non-confirmations in E-Verify in accordance with the rules and regulations.

• Own and resolve employee inquiries through Workday Help Cases and phone support, delivering high-quality resolutions related to benefits, payroll, time/attendance, and company policies.
• Manage and complete Workday tasks within established service-level expectations.
• Document and track inquiries and resolutions in the Workday Help Case system, maintaining detailed records; creating and improving resources for Talent and the business.
• Deliver exceptional customer service, demonstrating empathy, professionalism, and responsiveness in all interactions.
• Escalate complex issues to the Shared Services Supervisor or appropriate HR SMEs.
• Maintain and contribute to up-to-date knowledge of Talent policies, procedures, and best practices to ensure accurate and consistent responses.
• Conduct employee data audits to ensure data integrity across Talent Acquisition, compensation and benefits, employee relations, training and development, and HR operations.
• Generate employee data reports to support business initiatives and cross-functional projects.

Compliance, Auditing and Data Integrity

Maintain employee records in compliance with applicable federal, state, and local regulations. Perform regular audits of HR data to identify discrepancies. Ensure data integrity across systems related to onboarding, compensation, benefits, and Talent lifecycle events. Support reporting needs for business initiatives and cross-functional projects.

• Own and resolve employee inquiries through Workday Help Cases and phone support, delivering high-quality resolutions related to benefits, payroll, time/attendance, and company policies.
• Manage and complete Workday tasks within established service-level expectations.
• Document and track inquiries and resolutions in the Workday Help Case system, maintaining detailed records; creating and improving resources for Talent and the business.
• Deliver exceptional customer service, demonstrating empathy, professionalism, and responsiveness in all interactions.
• Escalate complex issues to the Shared Services Supervisor or appropriate HR SMEs.
• Maintain and contribute to up-to-date knowledge of Talent policies, procedures, and best practices to ensure accurate and consistent responses.
• Conduct employee data audits to ensure data integrity across Talent Acquisition, compensation and benefits, employee relations, training and development, and HR operations.
• Generate employee data reports to support business initiatives and cross-functional projects.

Employee Experience and Communications

Partner with Culture/Employee Experience teams to support engagement initiatives and employee programs. Coordinate logistics and communications for employee events, recognition programs, and internal initiatives. Draft, review, and send out employee communications in partnership with Centers of Excellence (COE) Team.

• Own and resolve employee inquiries through Workday Help Cases and phone support, delivering high-quality resolutions related to benefits, payroll, time/attendance, and company policies.
• Manage and complete Workday tasks within established service-level expectations.
• Document and track inquiries and resolutions in the Workday Help Case system, maintaining detailed records; creating and improving resources for Talent and the business.
• Deliver exceptional customer service, demonstrating empathy, professionalism, and responsiveness in all interactions.
• Escalate complex issues to the Shared Services Supervisor or appropriate HR SMEs.
• Maintain and contribute to up-to-date knowledge of Talent policies, procedures, and best practices to ensure accurate and consistent responses.
• Conduct employee data audits to ensure data integrity across Talent Acquisition, compensation and benefits, employee relations, training and development, and HR operations.
• Generate employee data reports to support business initiatives and cross-functional projects.

Training and Talent Support

Develop and/or facilitate training sessions on our processes, systems, and best practices (Workday, UKG, I-9 processes). Create documentation and tools to support knowledge sharing across Talent teams. Identify training opportunities based on audit findings and business needs. Support Talent Acquisition, Learning, and Management teams with HRIS data and operational needs.

• Own and resolve employee inquiries through Workday Help Cases and phone support, delivering high-quality resolutions related to benefits, payroll, time/attendance, and company policies.
• Manage and complete Workday tasks within established service-level expectations.
• Document and track inquiries and resolutions in the Workday Help Case system, maintaining detailed records; creating and improving resources for Talent and the business.
• Deliver exceptional customer service, demonstrating empathy, professionalism, and responsiveness in all interactions.
• Escalate complex issues to the Shared Services Supervisor or appropriate HR SMEs.
• Maintain and contribute to up-to-date knowledge of Talent policies, procedures, and best practices to ensure accurate and consistent responses.
• Conduct employee data audits to ensure data integrity across Talent Acquisition, compensation and benefits, employee relations, training and development, and HR operations.
• Generate employee data reports to support business initiatives and cross-functional projects.

Tools and Skills

• An associate degree in Business Administration and/or equivalent experience.
• Three to five years of working experience with HRIS and Data Auditing.
• A demonstrated ability to work in a fast-paced, high-volume environment.
• An outstanding attention to detail, organization, time management, and follow-up skills.
• A high level of professionalism, confidentiality, and the ability to work independently as well as on a team.
• Proficiency in Excel.

Preferred Skills

• Previous experience in an office environment.
• Previous experience in Workday and Kronos/UKG.

Working Conditions

• Frequently required to stand, walk, bend, stretch, reach, and effectively communicate with others in the workplace.
• Sitting for prolonged periods of time.
• Prolonged exposure to computer screens.
• Repetitive use of hands and fingers to operate office equipment.
• Moderate noise such as talking, computers, phones, and printers.
• Must be able to lift up to 25 pounds at a time.
• May require travel dependent on company needs.

Why Milwaukee Tool?

• A collaborative, high-energy work environment.
• Career growth opportunities with a company that invests in its people.
• Robust Health, Dental, and vision insurance plans.
• Generous 401(K) savings plan.