HR Shared Services Specialist (Contract)

Airbus Commercial is looking for a HR Shared Services Specialist (Contract) to join our Human Resources team in one of the following locations: Grand Prairie, TX; Herndon, VA; Mobile, AL; Wichita, KS; Atlanta, GA; or Miami, FL.

About the Role

The HR Shared Services Specialist (Contract) will deliver world-class employee experiences by supporting Airbus team members through key interactions with North America Human Resources & Workplace Shared Services. This role handles service delivery via phone, chat, and case management tools, while also supporting corporate HR responsibilities and collaborating closely with corporate HR functions.

Responsibilities

• Operational and Administrative Support (30%):
  • Support operational and administrative processes for personnel actions involving employees, temps, and interns.
  • Act as a liaison for data and information between HRBPs, HRIS, Payroll, Compensation & Benefits, and expatriation activities.
  • Provide and analyze data for reporting purposes.
  • Assist with annual HR cycles, including performance reviews and open enrollment.
  • Manage projects through completion, defining scope, objectives, outcomes, and success metrics.
  • Collaborate with national and international teams to deliver projects.
  • Process and promote Airbus Employee Awards.
• People Operations (30%):
  • Ensure 100% data integrity in HR systems such as Workday, ServiceNow, and e-Verify.
  • Manage onboarding processes for new employees, transfers, expats, and employee changes, including Workday updates, I-9 administration, and ServiceNow tickets.
  • Perform termination administration, ensuring accurate data entry and communication to relevant departments.
  • Maintain accurate records and ensure timely updates in HR systems.
  • Record and update employee data in Workday (e.g., onboarding, offboarding, transfers, corrections, work schedules).
  • Respond to Personnel Administration inquiries and resolve concerns.
  • Provide support and guidance on HR tools to HRBPs and employees.
• Employee Experience (35%):
  • Deliver first-class customer service to employees via phone, live chat, and case management channels.
  • Support a positive culture and employee experience at Airbus.
  • Assist with employee engagement, Employee Resource Group activities, and recognition programs, including service awards.
  • Coordinate employment offer activities.
  • Manage onboarding and offboarding processes, including facilitating new hire orientations.
  • Provide initial communication and responses to employee HR-related questions, redirecting or escalating as needed.
  • Field questions about the leave process.
• Other Duties (5%):
  • Perform additional duties as assigned.

Requirements

• Bachelor’s degree in Human Resources Management or equivalent experience.
• 3+ years of practical experience in Human Resources.
• Experience working with IT systems and data.
• Ability to manage multiple employee requests simultaneously.
• Experience communicating with employees via chat, in-person, and phone.
• Working knowledge of HRIS and applicant tracking systems, particularly ADP or Workday.
• SHRM-CP or PHR certification preferred.
• Up to 20% domestic travel.
• Must be authorized to work in the U.S.

Physical Requirements

• Vision: Daily ability to see and read computer screens, documents, reports, and engineering drawings.
• Hearing: Daily ability to hear conversations in person, via teleconference or phone, and production floor sounds, including safety warnings or alarms.
• Speaking: Daily ability to speak in conversations, meetings, and communications.
• Equipment Operation: Daily use of personal computers, telephones, copiers, fax machines, and electronic identification cards for building access.
• Carrying: Several times a week, ability to carry documents, tools, drawings, and electronic equipment up to 30 lbs/14 kg.
• Lifting: Several times a week, ability to lift documents, tools, drawings, and electronic equipment up to 30 lbs/14 kg.
• Pushing/Pulling: Several times a week, ability to push and pull small office furniture, equipment, and tools.
• Sitting: Daily ability to sit for long periods during meetings or computer work.
• Squatting/Kneeling: Several times a month, ability to squat or kneel to retrieve or replace items on low shelving.
• Standing: Daily ability to stand for discussions in offices or on the production floor.
• Walking: Daily ability to walk through office and production areas, including uneven surfaces. Appropriate hearing/eye protection may be required on the shop floor.
• Travel: Rare ability to travel independently and at short notice.
• Work Environment: 80% onsite, 20% remote.

Pay

Salary range: $28.00 - $34.00/hour. Actual minimum and maximum may vary based on geographic differential. Individual pay is determined by skills, experience, location, and other relevant factors.

Benefits

• Medical, dental, and vision insurance.
• Prescription insurance.
• Employee Assistance Program (EAP).
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Basic and voluntary life insurance, and Accidental Death & Dismemberment (AD&D) insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement plan.
• Paid time off, including paid holidays.
• Tuition assistance.
• Bonus(es) subject to performance criteria.

Note: Benefits are subject to change without notice for the current plan year.

Schedule

This is a temporary (contract) position with no specific time period but may be extended or shortened as needed. Contractors are employed by a third-party vendor and placed on assignment to Airbus in America.