HR Shared Services Leave Coordinator

Key Responsibilities

• Serve as the first point of contact for employees regarding Leave of Absence (LOA) and accommodation inquiries.
• Handle a high volume of inbound phone calls while providing exceptional customer service and resolving employee questions.
• Guide employees through leave and ADA accommodation processes with empathy, professionalism, and accuracy.
• Create, update, and manage leave cases from initiation through resolution.
• Maintain accurate documentation and ensure all case information is entered correctly into HR systems.
• Utilize case management and ticketing systems to track employee requests and case progress.
• Collaborate with HR partners and internal teams to ensure timely resolution of employee requests.
• Manage multiple priorities while meeting service level agreements and maintaining strict confidentiality.

Qualifications

• Previous experience in HR, HR Shared Services, Benefits, Leave Administration, Employee Relations, or a related customer service environment.
• Comfortable handling heavy inbound phone volume throughout the workday.
• Excellent verbal and written communication skills with a professional and empathetic phone presence.
• Strong attention to detail and ability to accurately document complex information.
• Exceptional organizational and time management skills with the ability to multitask in a fast-paced environment.
• Proficiency navigating multiple computer systems while speaking with employees.
• Experience supporting Leave of Absence, ADA accommodations, FMLA, or HR case management is a plus but not required.

Pay

• Competitive pay of $18-$21/hour

Benefits

• 100% Remote work environment
• Contract-to-hire with long-term career potential
• Opportunity to support employees through important life events
• Collaborative HR Shared Services team
• Great opportunity for HR professionals with strong customer service and call center experience looking to expand their HR expertise