HR Shared Services Advisor, FTC

About the role

LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide, operating brands such as Mytheresa, NET-A-PORTER, MR PORTER, and YOOX. The HR Shared Services Advisor role is based out of Mahwah, NJ with routine visits to NYC, sits in a department of approximately 2 people, reports to the Head of Total Reward & HR Shared Services, and is a fixed‑term contract of 1 year. Experience level: entry level; workplace type: hybrid.

Responsibilities

• Assess and respond to routine employee relations matters, evaluating individual circumstances to determine appropriate next steps and when escalation to the HR Business Partner or other appropriate function is warranted
• Prepare and coordinate employment-related documentation, ensuring communications accurately reflect approved employment actions, applicable policies and individual employee circumstances
• Provide guidance to employees and managers on the interpretation and application of HR policies and processes, assessing individual circumstances and determining appropriate responses or escalation through the Workday ticketing system
• Support the Benefits team with maternity and paternity processes
• Manage the leaver process and conduct exit interviews
• Manage and maintain employee personnel records and ensure HR systems are kept accurate and up to date
• Work closely with Payroll to support managers and employees with Workday-related questions and processes
• Partner with HR Business Partners and Recruitment to support HR processes and employee lifecycle activities, providing guidance and coordination as needed
• Manage and coordinate employee activities, including onboarding, offboarding, right-to-work checks, HR system updates, and tracking of employee status changes, leaves, fixed-term arrangements, visas and allowances
• Support and independently manage assigned HR projects and initiatives as required
• Conduct regular audits of HR data and processes to identify discrepancies, compliance risks and root causes, determine or recommend appropriate corrective actions and escalate issues where necessary to ensure data integrity and compliance
• Identify opportunities to improve HR processes and employee service delivery, evaluate potential solutions, and make recommendations to HR leadership regarding process improvements
• Coordinate the day-to-day workload of the U.S. HR Shared Services Team to ensure service levels and customer expectations are met, support workload prioritization, provide guidance and training to team members, and identify opportunities to improve team effectiveness
• Ensure that company values are reflected in all aspects of the role

Requirements

• Proven experience in HR operations, shared services or a similar HR role supporting a fast‑paced organization
• Experience providing HR guidance to employees and managers and applying HR policies and processes to individual circumstances
• Demonstrated ability to assess sensitive employee and HR matters, exercise sound judgment, maintain confidentiality, and determine appropriate resolution, documentation and escalation
• Discreet, professional and well presented, with excellent communication skills
• Articulate with excellent writing skills and great attention to detail
• Exceptionally well organized and efficient
• Great sense of humor, empathy and work ethic
• Service driven with proven ability to work to stringent deadlines
• Proactive and able to demonstrate initiative and identify opportunities to continuously improve the HR service to the business
• Expert knowledge of MS Office, specifically Excel, Outlook, Word and Google Workspace
• Knowledge and experience with Workday preferred

Benefits

• 401(k) plan that both you and the company contribute to
• Portal with an array of discounts on things like theme park and cinema tickets
• Famous staff discount along with exclusive staff sales
• Medical, Dental and Vision insurance
• Commuter benefit and flexible spending
• Chance to be part of a fun and caring team that supports each other