HR Service Center Generalist

Job#: 3044595 Job Description: HR Generalist (Remote) Location: Remote (Must work 8:00 AM - 5:00 PM CST) Duration: Contract through April 2027 Start Date: October 2026 Hours: Full-Time About The Role We are seeking experienced HR Generalists to support a large-scale Human Capital Management (HCM) system transition. This role will serve as a key point of contact for employees, providing consultative HR support, resolving inquiries, and ensuring a positive employee experience throughout the transition. This is an excellent opportunity for HR professionals who enjoy employee interaction, problem-solving, and working in a fast-paced service-oriented environment. Responsibilities Respond to employee HR inquiries via phone and email.Provide guidance on a variety of human resources topics.Create and manage cases/tickets within ServiceNow or a similar case management platform.Research and resolve employee questions while ensuring appropriate follow-up.Support employees through a broad range of HR-related matters, including:Performance management questionsEmployee lifecycle changes (promotions, status changes, transfers, etc.)Compensation inquiries and consultationsBenefits and payroll deduction questionsDeliver a high level of service, professionalism, empathy, and accuracy in all interactions. Required Qualifications Previous HR experience required.Strong written and verbal communication skills.Customer service, contact center, employee support, or help desk experience.Ability to handle sensitive conversations with professionalism and sound judgment.Strong problem-solving and decision-making skills.Comfortable working in a fast-paced environment and managing multiple inquiries simultaneously. Preferred Qualifications Associate's or Bachelor's degree.PHR certification.Experience using ServiceNow, Workday, Salesforce, or similar ticketing/case management systems. What Makes Someone Successful in This Role? Successful candidates are highly responsive, customer-focused, and able to confidently navigate employee questions while delivering exceptional service. They thrive in consultative conversations, demonstrate strong judgment, and can resolve cases accurately and efficiently while maintaining a positive employee experience. Ideal Backgrounds HR GeneralistsHR Service Center RepresentativesEmployee Relations CoordinatorsHuman Resources Customer Support SpecialistsBenefits or Compensation Support RepresentativesCustomer Service Professionals with HR experienceContact Center Professionals supporting HR or employee inquiries Interested candidates should have a passion for helping employees, exceptional communication skills, and the ability to provide consultative HR support in a high-volume environment. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.