HR Service Advisor / Sr HR Service Advisor

Woodward is committed to creating a great workplace for all team members, acting with integrity, respect, and accountability while maintaining high professional and ethical standards. Together, we design and deliver energy control solutions to power a clean future. Woodward supports members’ wellbeing and offers an extensive Total Reward package for this position.

Pay

Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

• HR Service Advisor: $24.52 (minimum) - $31.73 (midpoint) - $39.42 (maximum) estimated annual base pay
• Sr HR Service Advisor: $28.85 (minimum) - $37.50 (midpoint) - $46.15 (maximum) estimated annual base pay

Benefits

• Annual cash bonus opportunity
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and training/professional development opportunities
• 12 paid holidays, including floating holidays
• Industry-leading medical, dental, and vision insurance upon date of hire
• Vacation, sick time, vacation buy-up, short-term disability, and bereavement leave
• Paid parental leave
• Adoption assistance
• Employee Assistance Program, including mental health benefits
• Member life & AD&D, long-term disability, and member optional life insurance
• Member referral bonus
• Spouse/child optional life, optional AD&D, healthcare, and dependent care flexible spending
• Voluntary benefits, including home/auto insurance discounts, whole life insurance, critical illness insurance, legal assistance, and military leave

Responsibilities

HR Service Advisor

• Utilize case management system to document and respond to member inquiries in a professional, sensitive, and customer-focused manner, providing timely and accurate information, clarifying issues, researching answers, escalating unresolved problems, and following through to ensure resolution in accordance with service level agreements.
• Support life-cycle management of members from recruiting and onboarding through termination, including interview scheduling, background checks, file maintenance, and leave administration.
• Update knowledge articles in coordination with the Process Owner.
• Escalate compliance-related issues to Sr. Advisor or Manager.
• Collaborate with team members on process improvements.

Sr HR Service Advisor

• Utilize case management system to document and respond to member inquiries in a professional, sensitive, and customer-focused manner, providing timely and accurate information, clarifying issues, researching answers, escalating unresolved problems, and following through to ensure resolution in accordance with service level agreements.
• Support life-cycle management of members from recruiting and onboarding through termination, including interview scheduling, background checks, file maintenance, and leave administration.
• Partner with COE on knowledge articles and core processes, recommending improvements for formatting and usability based on best practices.
• Provide coaching and training for other team members on HR processes and procedures.
• Collaborate with stakeholders to ensure HR services meet their needs and align with overall HR strategies, identifying and leading projects to improve accuracy and efficiency.

Skills

HR Service Advisor

• Communication Skills: Ability to communicate effectively with employees, managers, and stakeholders, presenting information clearly and concisely.
• Problem-Solving: Ability to identify and resolve complex HR-related issues, such as benefits enrollment errors or payroll discrepancies.
• Compliance Management: Basic understanding of HR compliance; ability to research, learn, and escalate uncertainties.
• Attention to Detail: Ability to ensure accuracy and compliance in HR inquiries and resolutions.
• Interpersonal Skills: Ability to build relationships and work effectively with employees, managers, and stakeholders.
• Technology Skills: Basic understanding of HR systems and technology, such as HRIS and employee self-service portals.
• Documentation Skills: Ability to accurately document HR inquiries and resolutions in HR systems.
• Time Management: Ability to manage time effectively to meet deadlines and achieve goals.
• Written Communication: Ability to write clearly and concisely to update knowledge articles.
• Continuous Improvement: Ability to improve HR service delivery and provide excellent customer service.

Sr HR Service Advisor

• Communication Skills: Ability to communicate effectively with employees, managers, and stakeholders regarding HR policies, procedures, and programs.
• Problem-Solving: Ability to identify and resolve complex HR-related issues, such as benefits enrollment errors or payroll discrepancies.
• Compliance Management: Ability to ensure compliance with HR policies, procedures, and legal requirements.
• Project Management: Ability to lead projects and programs related to HR initiatives.
• Collaboration: Ability to work with HR stakeholders, such as HR business partners and recruiters, to align HR services with overall strategies.
• Technology Skills: Advanced understanding of HR systems and technology, including training new members and leading testing for new solutions or releases.
• Documentation Skills: Ability to accurately document HR inquiries, resolutions, procedures, and work instructions to update knowledge articles.
• Time Management: Ability to manage multiple tasks and priorities while meeting deadlines efficiently.
• Data Analysis: Ability to analyze HR data to identify trends and provide insights for HR strategies and decisions.
• Continuous Improvement: Ability to enhance HR service delivery and strive for excellent customer service.

This position requires use of information subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of ITAR and EAR or eligible to obtain required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee or refugee).