HR Representative II - US

About the role

The HR Representative II is responsible for managing Tier 1 & Tier 2 queries from across the organization, addressing concerns and solving HR issues in collaboration with office-based HR teams. They act as a point of contact for timely and accurate resolution of HR-related questions and concerns.

Responsibilities

• Responds promptly to employee questions and concerns, or refers employees to the appropriate HR team when appropriate.
• Develops and maintains professional, respectful, and trusting working relationships with employees and business leaders.
• Create documentation for supported processes, and ensure those documents and procedures are consistent and accurate.
• Update SOPs and other documents as requested by the supervisor.
• Provide end-to-end support of new hire administrative processes, ensuring quality assurance including SOX guidelines are maintained.
• Resolve tier 0-2 incoming inquiries promoting the accuracy and integrity of employee records and data.
• Seamlessly direct incoming inquiries for resolution when escalation is required.
• Maintain and/or ensure that employee personnel files are in compliance and up to date.
• Provide basic HRIS administrative support through SNOW tickets.
• Provide relevant reports as per SNOW tickets.
• Administer HRIS tasks to include processing of new hires, rehires, terminations etc.
• Conduct pre-employment assessments.
• Process and ensure appropriate filing of relevant paperwork.
• Support new employee orientation, ensuring all new employees are aware of company values, goals, policies and procedures.
• Process applicable new hire paperwork.
• Support the rest of the team as needed and provide support for other duties as assigned.

Requirements

• Current authorization to work in the United States on a full-time basis.

Qualifications

• Education: High School Diploma
• Experience: 2-3 years of related experience

Skills

• PC Skills: Microsoft Excel, Outlook, PowerPoint, Project and Word
• Other Skills: Adaptability, Detail Oriented, Customer Service Focused

Preferred Qualifications

• Education: Bachelor’s
• Technical Skills: HR systems experience (particularly Workday) is an asset.
• PC Skills: SharePoint
• Languages: Bi-lingual (Spanish)