HR Representative II - US

About the role

Applicants must have current authorization to work in the United States on a full-time basis.

The HR Representative II is responsible for day-to-day management of Tier 1 & Tier 2 queries from across the organization related to HR Service Center helping employees to address concerns and solve HR issues in collaboration with office-based HR teams. Acts as a point of contact for timely and accurately resolving queries received through HR SNOW and/or emails and communicates back to the requestor. Extends support to the other HR team members in recruitment and staffing, personnel records, benefits, HRIS and training (if needed).

Responsibilities

• Functions as a contact for human resources (HR)-related questions, concerns, and issues. Responds promptly to employee questions and concerns, or refers employees to the appropriate HR team when appropriate.
• Develops and maintains professional, respectful, and trusting working relationships with employees and business leaders in order to provide effective HR support.
• Create documentation for supported processes, and ensure those documents and procedures are consistent and accurate. Update SOPs and other documents as requested by the supervisor.
• Provide end-to-end support of new hire administrative processes, ensuring quality assurance including SOX guidelines are maintained.
• Resolve tier 0-2 incoming inquiries promoting the accuracy and integrity of employee records and data. Seamlessly direct incoming inquiries for resolution when escalation is required.
• Maintains and/or ensures that employee personnel files are in compliance and up to date.
• Provides basic HRIS administrative support through SNOW tickets. Provides relevant reports as per SNOW tickets. Administers HRIS tasks to include processing of new hires, rehires, terminations etc.
• Conducts pre-employment assessments. Processes and ensures appropriate filing of relevant paperwork. Supports new employee orientation, ensuring all new employees are aware of company values, goals, policies and procedures. Processes applicable new hire paperwork.
• Supporting coverage of rest of team as needed and providing support for other duties as assigned.

Requirements

• Education: High School Diploma
• Experience: 2-3 years of related experience
• Knowledge, Skills, Abilities, and Other Attributes:
• PC Skills: Microsoft Excel, Outlook, PowerPoint, Project and Word
• Other Skills: Adaptability, Detail Oriented, Customer Service Focused
• Languages: English

Prior to joining Encore

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Qualifications

• Education: Bachelor’s
• Knowledge, Skills, Abilities, and Other Attributes:
• Technical Skills: HR systems experience (particularly Workday) is an asset.
• PC Skills: SharePoint
• Languages: Bi-lingual (Spanish)

Benefits

• Healthcare: Comprehensive healthcare plans and options including medical, dental, and vision insurance plans to ensure your continued health, plus wellness reimbursements for fitness membership, Weight Watchers, nutrition coaching, mental health and fitness apps, Employee Assistance Program (EAP), group sports, and more!
• 401(k) Match: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
• Career Path & Development: Grow at Encore with comprehensive paid training and development programs—including our very own Encore Academy—as well as a promote-from-within philosophy.
• Pay & Bonuses: Earn a competitive salary. All employees are eligible for incentives or annual bonus compensation.
• Awards & Recognition: Enjoy the spotlight with a commitment to honoring great results—ranging from informal accolades to formal company-wide awards. Plus we have the Encore Honors program where you can reward your colleagues and decide on the prize of your choice!
• Tuition Assistance: Unlock your full potential with tuition reimbursement program aligned to your career goals. We will support your professional development ambitions.
• Volunteerism Support: Enjoy up to 8 hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to $2,500 per employee annually.

Schedule

No specific schedule is mentioned in the job posting.

Pay

No specific pay details are provided in the job posting.