HR Program Manager

About the role

The Human Resources (HR) Program Manager provides operational leadership for designated functions of Accra’s Human Resources Program that support caregivers. This role ensures efficient, compliant, and high-quality service delivery while leading teams, optimizing processes, and driving continuous improvement. Working closely with organizational leadership, the HR Program Manager implements initiatives that enhance the caregiver experience, strengthen operational effectiveness, and support Accra’s mission and business objectives.

Responsibilities

Role Specific Essential Functions

• Manage all major Human Resource Program operation functions including employee relations, caregiver operations, and wage and hour compliance
• Ensure caregiver and client experience are at the forefront of Human Resource Operations
• Lead the Human Resources Program team, supervise Human Resources Program Supervisors
• Work with Human Resources Leadership to strategically plan for annual program requirements, including communicating and executing through the Human Resources teams
• Research, develop, and write HR Program processes and policies, communicating and enforcing organizational values
• Develop and maintain critical relationships within Accra and externally that help to promote Accra’s mission, vision, and Strategic Plan
• Work as a partner with the administration team and other program directors and managers
• Expand professional and technical knowledge both in the industry and profession by attending workshops, reviewing professional publications, and personal networking

Accra Essential Functions (Manager)

• Supervise a high-performing team by conducting regular one-on-one check-ins, facilitating performance reviews, and addressing disciplinary matters to ensure organizational effectiveness
• Make informed hiring recommendations based on interview results, reference checks, and role requirements, ensuring compliance with company policies and employment regulations
• Deliver hands-on training to ensure new staff gain the skills, knowledge, and confidence needed to perform their roles effectively
• Act as the primary link between frontline employees and higher-level leadership, translating strategic objectives into practical, achievable tasks
• Address operational challenges and implement process improvements
• Track and report on key operational metrics and departmental goals
• Demonstrate ability to work effectively with other managers to ensure an effective holistic approach to service delivery
• Understand and communicate effectively with internal and/or external stakeholders using a variety of contexts and formats, including writing, speaking, reading, listening, and interpersonal skills
• Meet commitments, work independently, accept accountability, handle change, set personal standards, stay focused under pressure, meet attendance/punctuality requirements
• Meet metrics and key performance indicators (KPIs) as applicable to department benchmarks
• Act with integrity, professionalism, and discretion when handling confidential or sensitive information
• Deliver work that meets organizational standards, policies, and regulatory requirements
• Contribute to meeting team deadlines and responsibilities, listen to others and value opinions, help team to meet goals, welcome newcomers and promote a cooperative team atmosphere

Requirements

• Bachelor's degree required; Human Resources credentials preferred (HRIC PHR or SPHR/SHRM)
• 3-5 years of experience in human resources or related role
• 3-5 years of leadership experience, with focus on coaching, accountability, culture and driving results
• 2-3 years of experience in a human service or health care related field preferred
• Demonstrated success supervising employees with an understanding of Program Management
• Demonstrated knowledge of services needed by people with disabilities and older adults
• Knowledge of applicable human resource federal and state requirements
• Effective verbal and written skills, and the demonstrated ability to communicate challenging concepts both in-person, over the phone, and in electronic communication
• Intermediate computer proficiency, including the use of internal office and organizational software (such as Microsoft Office), and the ability to quickly learn and gain proficiency with Accra specific systems
• Strong creativity, critical thinking, and effective problem solving skills
• Ability to organize and prioritize work effectively while maintaining a high level of professionalism, confidentiality, and discretion

Benefits

• Work/Life Balance: Schedules designed to help you thrive
• Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering
• Mental Health Support: Free wellbeing programs
• Smart Financial Options: HSA & FSA plans to help you plan ahead
• Secure Your Future: 401(k) retirement plan to invest in tomorrow
• Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees
• Professional Development: Training and growth opportunities to advance your career
• Bonus Eligible: This position is eligible for a performance-based annual bonus