HR & People Operations - Decision Makers - ITSM/ESM Research

About the role

We're looking for HR and People Operations leaders with hands-on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject matter experts.

Responsibilities

• Answering Research Questions: share your expert perspective on topics such as internal ticketing workflows, employee service requests, HR policy, and people operations processes.
• Scenario Review: apply your real-world experience to assess and respond to HR and People Ops scenarios, such as employee onboarding requests, ticket triage, leave administration, and internal helpdesk workflows.
• Surveys & Interviews: participate in structured surveys or interviews where your domain expertise informs research into service management practices and HR operations.
• Product & Process Feedback: provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in HR and People Ops contexts.
• Framework Input: contribute subject matter expertise to help research teams better understand how HR and People Ops functions use and evaluate service management platforms.

Requirements

• Professional Experience: Director-level or above experience in HR, People Operations, or a related function
• Domain Knowledge: deep background in one or more areas such as HR Operations, People Operations, Employee Relations
• ITSM/ESM Experience: current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
• Decision-Making: experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
• Analytical Thinking: the ability to draw on complex People Ops workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight
• Communication: exceptional written communication skills and a high level of attention to detail when responding to questions on HR policy, compliance, or service management topics

Qualifications

• A PayPal account to receive payment from our clients

Skills

• ITSM/ESM Platforms: direct experience with tools such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks is required
• HRIS Platforms: familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM is desirable
• Productivity & Analysis: familiarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaboration

Benefits

• Competitive pay rates
• Flexible hours
• The ability to work from home

Pay

Researchers looking for your skills tend to pay up to $200 per hour.

Schedule

You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.