HR Ops Techn Analyst II

About the Role

The HR Operations Technical Analyst II serves as a subject matter expert and primary technical resource for assigned HR platforms, including Timekeeping, HRIS, Applicant Tracking, and LMS. This role involves configuring and maintaining systems, resolving root causes of problems, and translating business needs into clear requirements. The analyst works closely with application vendors, ensures data integrity, produces reports and analysis, and maintains documentation and training materials.

Responsibilities

• Serve as subject matter expert for assigned HR platforms, understanding configurations, data flow, and dependencies.
• Configure and maintain system settings, workflows, business rules, security roles, and scheduled processes.
• Test changes and validate results before release.
• Review vendor releases, assess impacts, and plan testing and user communication.
• Perform system maintenance, audits, and interface monitoring.
• Resolve system issues, meeting service-level targets and keeping requesters informed.
• Investigate root causes of problems and implement permanent fixes.
• Identify trends in case data and propose process improvements.
• Document business requirements, process flows, and acceptance criteria.
• Design, build, and test system enhancements.
• Act as technical contact with application vendors, managing support cases and driving resolutions.
• Partner with IT and technical teams to resolve issues and support integrations.
• Maintain data quality and integrity through audits and validation checks.
• Write, maintain, and support reports and queries.
• Identify and recommend system and process improvements, including automation and AI-enabled features.
• Develop and maintain standard operating procedures, documentation, and training materials.
• Coach and train HR teams and end users on system functionality.
• Support larger implementations, enhancements, and change management efforts.
• Assist with audit and control requests, ensuring confidentiality and compliance.

Qualifications

• Bachelor's Degree required.
• 3-4 years of HR system, HR operations technology, or related technical experience, including support for enterprise HR platforms.
• Hands-on configuration experience in at least one enterprise HR platform, including testing and change control (preferred).
• Experience managing support cases with software vendors (preferred).
• Experience documenting business requirements and supporting system implementations or upgrades (preferred).

Skills

• Technical ownership: Strong knowledge of HR system configuration, security, workflows, and data structures.
• Problem-solving: Ability to diagnose root causes and make sound decisions in ambiguous situations.
• Requirements and analysis: Translate business needs into clear requirements and analyze operational data.
• Reporting and data: Advanced Excel skills, ability to write and maintain reports and queries.
• Partnership: Work effectively with vendors, HR teams, and business partners.
• Communication: Excellent verbal and written skills, including technical communication to non-technical audiences.
• Documentation and training: Create and maintain clear SOPs, configuration documentation, and training materials.
• Initiative and organization: Detail-oriented, well-organized, able to multi-task, and manage time effectively.
• Service orientation: Strong customer service focus and commitment to continuous improvement.
• Emerging tools: Working knowledge of AI-assisted HR tools and automation features.
• Teamwork: Ability to work in a fast-paced team environment.
• Confidentiality: Maintain confidentiality while performing duties.

Physical and Environmental Requirements

The role requires daily analysis and interpretation of data, communication, and remaining stationary for significant periods. Frequent movement around the office and corporate campus is necessary. The associate must frequently lift up to 10 pounds and occasionally up to 25 pounds.

Travel Requirements

Minimal travel is required (up to 20% of the time, domestically).

Benefits

Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.