HR Operations Specialist, Benefits & Leave

Key Responsibilities

• Coordinate leave of absence cases with the third-party leave administrator.
• Initiate leave requests and collect required documentation.
• Track leave timelines, required documentation, return-to-work dates, and leave extensions.
• Update Workday to accurately reflect employee leave status and related transactions.
• Coordinate with Payroll to ensure accurate leave pay administration and benefit deductions.
• Communicate leave status, required actions, and next steps to employees and managers.
• Escalate complex leave, ADA, accommodation, and compliance matters to the Benefits Manager or Employee Relations.

Benefits Administration

• Process benefit enrollments, qualifying life events, status changes, and terminations within Workday.
• Maintain employee benefit eligibility and enrollment records.
• Respond to Tier 1 employee benefits inquiries through the HR ticketing system and escalate complex issues as appropriate.
• Audit benefit enrollment data and coordinate corrections with internal teams and vendors.
• Support administration of Annual Open Enrollment, including testing, transaction processing, employee communication, and issue resolution.
• Manage benefit vendor invoices, including invoice reconciliation, approval routing, and coordination with finance to ensure timely payment.
• Create, maintain, and monitor purchase orders for benefit vendors, ensuring compliance with procurement and financial policies.
• Assist with vendor file transmissions, eligibility reconciliations, and operational issue resolution.
• Aid in benefits-related reporting, audits, compliance activities, and documentation.
• Maintain benefits-related knowledge articles, FAQs, and HR Hub content.

Employee Support

• Serve as the primary point of contact for routine benefits and leave inquiries.
• Educate employees on benefits processes, enrollment procedures, and available resources.
• Provide timely, accurate, and empathetic customer service while meeting established service level agreements (SLAs).
• Escalate complex benefits questions to the Benefits Manager when appropriate.
• Partner with HR Business Partners, Payroll, managers, and the Total Rewards team to resolve employee issues.
• Maintain knowledge articles, FAQs, and HR Hub content.

HR Operations

• Maintain accurate employee data and benefits records within Workday.
• Perform routine audits related to benefits eligibility, leave administration, and HR transactions to ensure data integrity and compliance.
• Document and maintain standard operating procedures for Benefits and Leave processes.
• Support operational reporting, compliance activities, and process documentation.
• Identify opportunities to improve HR operational processes and employee experience.
• Cross-train across HR Operations functions to provide team coverage during peak periods and absences.