Hr Operations Specialist

About the role

We are seeking a People Operations Specialist to support HR operations across the APAC region and partner with global People teams. This role will help drive process improvements, systems implementations, employee support, and cross-functional HR initiatives while ensuring a positive employee experience. The ideal candidate is highly organized, process-oriented, and comfortable working in a collaborative, fast-paced environment.

Responsibilities

• Support People Operations projects, including process improvements, system implementations, and operational enhancements.
• Develop, document, and maintain SOPs to improve efficiency, consistency, compliance, and employee experience.
• Assist with HR system implementations, testing, data validation, UAT, rollout activities, and ongoing support.
• Coordinate cross-functional stakeholders, manage project deliverables, and help resolve issues and risks.
• Serve as a key contact for employee inquiries and support HR-related requests through established service channels.
• Partner with Payroll, Benefits, People Systems, and other teams to resolve employee issues and improve HR processes.
• Support change management initiatives and communications related to new programs, policies, and systems.
• Provide guidance on regional HR practices and ensure processes align with local requirements.

Qualifications

• 3+ years of experience in Human Resources, People Operations, HR Shared Services, or a related field.
• Business-level fluency in Mandarin (written and verbal).
• Experience supporting HR operations within the APAC region.
• Proven experience creating and maintaining SOPs and process documentation.
• Strong project coordination and stakeholder management skills.
• Experience with HR systems, preferably SAP, and project management tools such as JIRA.
• Strong problem-solving skills with a continuous improvement mindset.
• Ability to work independently and collaborate effectively across global teams.
• Flexibility to support occasional meetings across APAC business hours.

Required Skills

• Mandarin Fluency
• APAC HR Operations
• SOP Development
• SAP
• JIRA
• Stakeholder Management
• Process Improvement

Pay

The pay range for this position is $35.00 – $40.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully remote position.