HR Operations Specialist

About Certus We sit at the intersection of people and technology—building training and education solutions that help more than 4 million learners each year enter, advance, or reinvent their careers. Our customers range from individual professionals charting their own path to some of the world's most recognized brands: Amazon, Siemens, Geico, Chick-fil-A, and others who trust us to develop their people at scale. How We Work Our teams span software engineering, instructional design, creative writing, consultative sales, marketing, and beyond. Movement between roles isn't just possible; it's encouraged. We're building something that requires people who want to keep growing. Who Thrives Here Self-starters who bring a get-it-done mindset and don't wait for permissionBuilders drawn to a fast-moving industry where the landscape keeps shiftingHumans who are innovative, brave, kind, and bring their full selves to work We're committed to a culture where people can be exactly who they are—and where that diversity of perspective makes everything we build stronger. The workforce learning market is evolving rapidly, and we're helping define where it goes next. If you want work that matters, room to grow, and a team that actually means it when they talk about culture—we should talk. Job Overview We're looking for a strategic and people-focused HR Operations Specialist with 3–5 years of experience to serve as a trusted HR partner to managers and employees across the organization. This role goes beyond coordination — you'll own key HR processes, drive operational excellence, and partner directly with the business on people decisions. Ideal for a self-starter who thinks strategically, communicates with confidence, and uses data and systems (like ADP) to elevate the employee experience and inform smart HR decisions. Key Responsibilities Support core HR operations, including onboarding, offboarding, employee records, and HRIS maintenanceManage and maintain employee data in ADP, ensuring accuracy, compliance, and data integrityGenerate reports and analyze HR metrics (turnover, headcount, time-to-hire) to inform decision-makingEnsure compliance with federal, state, and local employment laws and internal policiesServe as a trusted point of contact for employee questions on HR policies and processesOwn and continuously improve HR workflows across the employee lifecycleConduct regular audits and maintain compliance documentation (I-9s, acknowledgments, etc.)Support benefits administration, including enrollments and vendor coordinationCreate and maintain SOPs, HR documentation, and knowledge resourcesAssist in optimizing HR systems, tools, and automationCoordinate audits and ensure readiness for compliance reviewsIdentify process gaps and drive efficiency improvements across HR operationsSupport compensation administration, including job evaluations, salary reviews, and pay band alignmentLead policy development and updates, ensuring alignment with current employment law and company directionSupport organizational change initiatives and serve as a key communicator of HR changes to employees and managersFacilitate new hire orientation, ensuring a consistent, engaging, and brand-aligned experience — not just logisticsPartner on open enrollment strategy and drive employee benefits communication to support informed decision-making Qualifications: High integrity with the ability to handle confidential informationStrong organizational skills with exceptional attention to detailProven ability to manage multiple priorities with urgency and meet deadlinesExcellent communication, interpersonal, and problem-solving skillsAnalytical mindset with experience using data to inform decisionsAbility to work effectively in a multi-site, virtual environmentKnowledge of U.S. and Canadian employment laws and regulationsProficiency in Microsoft Office and HRIS platforms (ADP preferred)Growth-oriented mindset with a passion for continuous improvement and team developmentPHR or SHRM-CP certification (preferred or actively in progress)Experience with compensation tools or salary benchmarking platforms This position will have a base pay between $55,000 - $65,000 annually and will be eligible for up to a 5% annual performance bonus. The position is remote but strong preference for candidates in the Charlotte, NC area. EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.