HR Operations Specialist

About the role

We're seeking an experienced HR Operations Specialist to join our dynamic team. Reporting to the Director of HR, this role supports managers and employees across the organization, focusing on strategic HR processes and operational excellence.

Responsibilities

• Support core HR operations, including onboarding, offboarding, employee records, and HRIS maintenance
• Manage and maintain employee data in ADP, ensuring accuracy, compliance, and data integrity
• Generate reports and analyze HR metrics (turnover, headcount, time-to-hire) to inform decision-making
• Ensure compliance with federal, state, and local employment laws and internal policies
• Serve as a trusted point of contact for employee questions on HR policies and processes
• Own and continuously improve HR workflows across the employee lifecycle
• Conduct regular audits and maintain compliance documentation (I-9s, acknowledgments, etc.)
• Support benefits administration, including enrollments and vendor coordination
• Create and maintain SOPs, HR documentation, and knowledge resources
• Auxiliary support for compensation administration, including job evaluations, salary reviews, and pay band alignment
• Lead policy development and updates, ensuring alignment with current employment law and company direction
• Support organizational change initiatives and serve as a key communicator of HR changes to employees and managers
• Facilitate new hire orientation, ensuring a consistent, engaging, and brand-aligned experience — not just logistics
• Partner on open enrollment strategy and drive employee benefits communication to support informed decision-making

Qualifications

• High integrity with the ability to handle confidential information
• Strong organizational skills with exceptional attention to detail
• Proven ability to manage multiple priorities with urgency and meet deadlines
• Excellent communication, interpersonal, and problem-solving skills
• Analytical mindset with experience using data to inform decisions
• Knowledge of U.S. and Canadian employment laws and regulations
• Proficiency in Microsoft Office and HRIS platforms (ADP preferred)
• Growth-oriented mindset with a passion for continuous improvement and team development
• PREFERRED: PHR or SHRM-CP certification (actively in progress)

Benefits

This position offers a base pay between $55,000 - $65,000 annually and is eligible for up to a 5% annual performance bonus. The role is remote but strongly prefers candidates based in the Charlotte, NC area.

Equal Opportunity Employer

Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.