HR Operations Specialist

About the role

Reporting to the Manager, HR Service Delivery & Strategic Initiatives, the HR Operations Specialist focuses on managing HR processes and systems to improve efficiency and effectiveness. Located at Corporate Headquarters, 15 LaSalle Square, Providence, Rhode Island 02903.

Responsibilities

• Process HR transactions using information systems; transactions may include but are not limited to terminations, employee data changes, unemployment claims, education assistance reimbursements, and verification of employment.
• Identify opportunities for process improvements in recordkeeping procedures, systems, and workflows and consult with manager and/or other HR partners for review; leverage AI and other technology to support the implementation of approved process improvements by documenting current state and future state, assisting with the development of training materials and other associated activities.
• May provide training or recommend educational opportunities for end users to improve data integrity.
• Participate in cross-functional projects or initiatives aimed at enhancing HR operations and services.
• Identify trends and analyze cases to make recommendations for future state.
• Provide support for the preparation and execution of audits/regulatory surveys; may include organizing electronic files selected for review and/or producing or reviewing employee roster reports.
• Conduct periodic audits of employee records to verify accuracy, completeness, and compliance with policies and regulations; request or run reports necessary to audit employee records; identify report enhancement and partner with HRIS or People Analytics to update reports as needed.
• Provide guidance and support to HR staff and managers on recordkeeping policies, procedures, and best practices.
• Support the employee records request process by responding to subpoenas and court orders.
• Maintain confidentiality and handle sensitive employee information with discretion.
• Perform other duties as assigned.

Requirements

• Associate degree or equivalent experience/certifications required.
• Minimum of 2 years of related experience.

Skills

• Strong written and verbal communication skills.
• Critical thinking skills.
• Demonstrated understanding of HR policies and practices.
• Attention to detail and highly organized.
• Willingness to learn and grow professionally.
• Demonstrated experience with Microsoft Office 365 applications.

Pay

Pay Range: $26.80‑$44.21 per hour.

Schedule

• Work Type: Monday‑Friday, 8:30 am – 5:00 pm
• Work Shift: Day
• Daily Hours: 8 hours
• Driving Required: No