HR Operations Leaves Specialist

Responsibilities

• Administer national parental leave of absence programs.
• Serve as the first point of contact for employees and managers regarding leave policies, eligibility, and plan provisions.
• Provide guidance, troubleshoot issues, and resolve routine and complex leave inquiries.
• Maintain accurate case documentation and manage employee cases through resolution or appropriate escalation.
• Review and process leave paperwork while ensuring timely and accurate employee payments.
• Communicate leave updates and requirements to employees, managers, and stakeholders.
• Interpret and escalate leave-related policies as needed.
• Partner with HR teams and Centers of Excellence (COEs) to ensure consistent communication.
• Maintain records and support compliance with federal and state regulations.
• Contribute to a collaborative, team-oriented HR Operations environment.

Requirements

• A high school diploma or equivalent.
• Experience administering Leave of Absence programs.
• Customer support experience in a fast-paced environment (preferred).
• An associate or bachelor’s degree in a related field (preferred).
• Experience in HR Operations, HR COE, or business-facing HR roles (preferred).
• Knowledge of leave and benefits regulations, including FMLA, ADA, and HIPAA (preferred).
• Strong communication, organization, and problem-solving skills with the ability to handle sensitive employee matters (preferred).