HR Generalist, Office of SMD Operations

About the role

The HR Generalist, Global SMD Operations, supports the operational success of the SMD Office by coordinating tasks, improving workflows, and managing lifecycle events for senior leaders.

Responsibilities

• Support the evolution of the SMD Office by identifying workflow inefficiencies and suggesting operational enhancements.
• Coordinate day-to-day tasks ensuring seamless support for senior leaders, focusing on SMD compensation.
• Aid in the implementation of standardized processes across business segments, applying best practices while accommodating local needs.
• Act as a primary point of contact for the SMD Office, building and maintaining relationships with internal partners including HR Operations, Regional HR teams, and Global COEs.
• Execute SMD lifecycle events such as onboarding, promotions, transitions, and separations, providing hands-on support to resolve bottlenecks and improve cross-functional support.
• Support Business Segments and Regions by guiding them on global HR standards to ensure consistent experiences for all SMDs.
• Ensure processes align with global standards while respecting local legal and cultural requirements.

Qualifications

• Bachelor’s degree from a four-year College or University.
• 3+ years of experience in HR field, focusing on projects, process improvement, and change management.
• Ability to travel to clients and FTI offices as needed.
• Basic Qualifications:
• Current authorization to work in the United States on a full-time basis.
• Microsoft Office Suite proficiency (Outlook, PowerPoint, Excel, Word).
• Experience across multiple HR functions including HR data updates, payroll, benefits, compensation, and recruiting.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Proactive identification of process improvement opportunities.
• Proven ability to build positive relationships and trust with stakeholders.
• Proactive identification of process improvement opportunities.
• Active contribution to and/or leadership in department projects and initiatives.
• Continued skill development through on-the-job learning, certifications, and training programs.
• Preferred Qualifications:
• Experience with CRM Software, Onboarding platforms, Performance Management systems, and Leave Management systems (e.g. Workday).
• Experience troubleshooting across multiple platforms/systems.
• Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot tables, etc.).
• Discretion & Professionalism: Handling highly confidential information and sensitive organizational changes with care.
• Collaborative Mindset: Team-oriented approach with the ability to work across departments and align diverse groups toward shared goals.
• Continuous improvement mindset and a passion for measuring results through data and metrics.
• Flexibility and adaptability according to changing needs and priorities.
• Relationship builder/ at all levels with a client service mindset.
• Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot tables, etc.).

Pay

Minimum Pay: $69,000
Maximum Pay: $121,500