HR Generalist, Mauna Loa

Hawaiian Host Group provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

About the role

The role involves managing customer relations and ensuring high-quality service delivery. Key responsibilities include handling customer inquiries, resolving complaints, and maintaining positive relationships with clients.

Responsibilities

• Handle customer inquiries and complaints efficiently
• Maintain positive client relationships through excellent communication skills
• Resolve issues promptly and professionally
• Ensure service standards are met and exceeded

Requirements

• Bachelor's degree in Business Administration, Customer Service, or related field
• At least 2 years of relevant customer service experience
• Strong interpersonal and communication skills
• Ability to work independently and manage time effectively

Qualifications

• Excellent problem-solving and conflict resolution skills
• Proficiency in Microsoft Office Suite
• Experience with CRM systems is a plus

Skills

• Customer service excellence
• Effective communication
• Problem-solving
• Time management

Benefits

• Flexible working hours
• Competitive salary
• Professional development opportunities
• Health insurance
• Employee assistance program

Pay

Salary range: $50,000 - $60,000 annually

Schedule

Full-time position, Monday through Friday, 9 AM - 5 PM