HR Generalist, Mauna Loa

Hawaiian Host Group provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

About the role

The role involves managing customer relations and ensuring high-quality service delivery. Key responsibilities include handling customer inquiries, resolving complaints, and coordinating with internal teams to enhance service efficiency.

Responsibilities

• Handle customer inquiries and complaints effectively
• Coordinate with internal teams to improve service delivery
• Ensure high-quality service standards are met
• Train new team members on service protocols

Requirements

• Bachelor's degree in Business Administration, Customer Service, or related field
• At least 2 years of relevant customer service experience
• Strong communication and problem-solving skills
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Excellent interpersonal skills
• Proficiency in Microsoft Office Suite
• Experience with CRM systems
• Knowledge of local area and community resources

Skills

• Customer service excellence
• Conflict resolution
• Team leadership
• Time management

Benefits

• Flexible schedule options
• Competitive salary package
• Professional development opportunities
• Health insurance benefits
• Employee assistance program

Pay

Salary range: $50,000 - $60,000 annually

Schedule

Part-time position available, flexible hours to accommodate personal needs.